The ISO 22301 identifies the fundamentals of Business Continuity Management (BCM) and provides a basis for implementing a world-class Business Continuity Management System within any organization. This 3-day 22301 Training provides an intensive and comprehensive learning experience for those wishing to understand in great depth the fine details of the ISO 22301 and its relation with Operational Resilience. Training methodologies include PowerPoint-based classroom lectures, group discussions, and individual/group exercises based on a case studies, and videos

This program is designed to explore the definition of conflict and presents how conflict situations can have positive outcomes. Participants will practice a conflict resolution process to successfully handle workplace conflict and will learn common tactics and counter-tactics that are used in conflict resolutions.

The need to lead, model, and promote organizational values within a customer service environment is essential for business success. This course will provide participants with opportunities to explore their responsibilities within theirrole as a leader (supervisor or manager) in a customer service environment.

The ESRM and ESMS Training for Banks is a comprehensive two-day program designed to equip banking professionals with the knowledge and skills necessary to effectively manage environmental and social risks within their institutions. The training covers a wide range of topics essential for integrating sustainable finance practices into the banking sector.

The Microsoft Word – Level II training class is designed for participants looking to create or modify complex business documents using advanced techniques. The course includes hands-on training and practical exercises covering advanced formatting, table creation and formatting, image and graphic management, advanced page layout and design, integration of illustrations and visual elements, and improved document viewing and navigation.Upon completion, participants will be equipped to efficiently manage and produce professional documents.

The course is designed for mid-level managers and operational staff in the banking industry, seeking to sharpen problem-solving skills for improved decision-making and workflow efficiency

This course is designed to address the deployment of quality management principles for the excellence of operations activities. Observance of Quality Management System (QMS) in carrying out operations activities will lead to increasing and continually developing the operations staff performance and their fundamental skills.

This course is tailored for professionals seeking to enrich their problem-solving capabilities. Participants will be able to apply a structured 4-step process, utilizing a variety of tools and creative thinking techniques in engaging scenarios. Additionally, they will identify decision-making methods to implement optimal solutions. These skills will impact their personal and professional lives, enabling them to confidently tackle complex decisions and resolve challenging problems

This course equips employees and managers with the knowledge, skills, and practical tools to take charge of their wellness at work. Participants will explore the history and principles of wellness, learn strategies to cultivate positive thinking, manage stress, maintain work-life balance, and build resilience. The course emphasizes applying the six dimensions of wellness to personal and professional life, creating actionable plans, and fostering a culture of wellbeing in the workplace. Participants will leave with a personalized wellness action plan and practical strategies to enhance engagement, performance, and mental health at work.

بنهاية هذا البرنامج التدريبي، سيتمكن المتعلمون من تعريف علم الاقتصاد والأنظمة الاقتصادية الرئيسية، وصف تفاعل الأسواق وآليات العرض والطلب، تحديد أهم المؤشرات الكلية مثل التضخم والبطالة والنمو، وبيان تأثير العوامل الاقتصادية المحلية على سعر الصرف، مما يتيح بناء قاعدة معرفية شاملة للظواهر والمفاهيم الاقتصادية المنظمة للموارد وذلك بعد الانتهاء من برنامج تعلم إلكتروني تفاعلي يتضمن أنشطة وتطبيقات من السياق المحلي، وبدرجة إتقان لا تقل عن %80في التقييم النهائي المعتمد.