This workshop provides an overview of the current status of digital banking and aims to ask the right questions to adjust to the business model to survive in the future.

Environmental, social, and governance (ESG) considerations have become one of the most pressing elements within the financial markets landscape, driven by both investor demand and regulatory scrutiny. It can be tempting to think of ESG as limited to the environment and climate change. But it is so much more than that; Covering everything from social issues such as a business’s operating practices towards labor, talent, product safety, data privacy and managing cyber threats, to governance issues like board diversity, executive pay, and business ethics, and everything in between.

سيتعرف المشاركون في هذا البرنامج على المبادئ الرئيسية للاستثمار والمتاجرة في الأوراق المالية وصناديق الاستثمار وحفظ الأوراق المالية.

This course focuses on recent developments in trade finance practices, particularly in demand guarantees and standby letters of credit. Participants will explore key ICC rules (UCP 600, ISP98, URDG 758, and ISDGP) and their practical applications, including the issuance and examination of demands. The course covers new ICC opinions, case studies, and digitalization trends in trade finance. This course is ideal for trade finance bankers, corporate banking managers, and legal specialists in the banking sector.

This course is designed to offer practical approaches and techniques for the implementation of the fraud deterrence framework within an organization and proposes the work that needs to be conducted for prevention to establish that it is being undertaken effectively and efficiently.

Participants will learn to prioritize client needs, build meaningful relationships, and create value through effective communication and understanding of customer psychology. The course combines theoretical frameworks with practical exercises to empower customer service professionals to enhance their performance and client satisfaction.

This course covers the basic concepts of risk assessments and enterprise risk assessments (ERAs) and how data analytics can optimize the risk assessment process; it also covers how to use risk assessments in risk-based auditing at the annual audit planning, the engagement planning, and the audit program development levels. It also includes Enterprise Risk Management (ERM) fundamentals, best practices, and examples of tools, templates, and reports commonly used in the risk management process. There is also coverage of ERM metrics using data analytics.

The ability to communicate effectively goes beyond words. This course, “Mastering Body Language for Effective Communication,” is designed to help participants understand and leverage the power of non-verbal cues in both personal and professional settings. Through a series of engaging modules, learners will explore the intricacies of body language, recognize common mistakes, and apply their knowledge to enhance their communication skills.

Improving mindfulness is about understanding yourself and being “at the moment”. Your participants will become more mindful of their actions and learn how to express and interpret their present environment. They will create positive connections and increase their self-regulation of attention and personal experiences.
Improving Mindfulness will provide benefits throughout their professional and personal lives. Improving mindfulness through gratitude, filtering, and active listening will give your participants the advantage of seeing things in a new light. This workshop can give your participants an increased recognition of mental events in the present moment which provides countless benefits.

In today’s dynamic marketplace, exceptional customer relationships are the cornerstone of sustainable success. Participants will explore innovative strategies and tools to transform how your organization engages with customers at every touchpoint.