This course is designed for L&D professionals, HR specialists, and corporate trainers seeking to integrate AI into learning and development strategies. Through interactive discussions, hands-on exercises, and real-world case studies, participants will analyze AI’s role in L&D, apply AI-driven tools for personalized learning, manage AI integration within organizational structures, evaluate the ROI of AI-powered initiatives, and implement AI solutions effectively. At the end of the course, participants will demonstrate their understanding by developing an AI-driven L&D strategy and presenting a roadmap for implementation within their organizations.

This course offers an in-depth exploration of group dynamics, focusing on how individual behaviors and interactions influence team performance and effectiveness. Participants will gain a solid understanding of the core principles of group behavior, the stages of team development, and the diverse roles individuals assume in collaborative environments. By examining real-world scenarios and team experiences, learners will be better equipped to contribute to and lead high-functioning teams.

The CDCP® course is a 2-day course. It designed to expose participants to the key components of the data center. It will address how to setup and improve key aspects such as power, cooling, security, cabling, safety, etc, to ensure a highly available data center.

“This course provides participants with baseline knowledge of IFRS 9 in line with the CBE-related instructions issued on 26 February 2019”

This course is designed to provide participants with fundamental skills and knowledge of using Excel effectively for data management, analysis, and reporting. This course is suitable for beginners and those with limited experience in using Excel

This course is designed to equip bank employees with the knowledge and skills to navigate the rapidly evolving landscape of digital banking, including emerging trends, risks, and opportunities. Participants will gain a deep understanding of the latest developments in fraud, digital currency, e-payment, online banking, mobile wallets, artificial intelligence, and other innovative areas, enabling them to provide exceptional customer service and stay ahead of the competition

This course is tailored for professionals seeking to enrich their problem-solving capabilities. Participants will be able to apply a structured 4-step process, utilizing a variety of tools and creative thinking techniques in engaging scenarios. Additionally, they will identify decision-making methods to implement optimal solutions. These skills will impact their personal and professional lives, enabling them to confidently tackle complex decisions and resolve challenging problems.

This interactive course is designed to equip Customer Service Representatives with the essential skills and strategies for effectively managing customer complaints. By adopting a customer-centric approach, participants will learn how to turn complaints into opportunities for improvement, enhancing both customer satisfaction and their ability to resolve issues efficiently

The purpose of this course is to develop and enhance the skills, knowledge, and behaviors necessary for individuals to effectively lead and inspire others within an organization. Through a structured program of learning experiences, participants will cultivate competencies such as communication, decisionmaking, emotional intelligence, and team management. The goal is to empower leaders at all levels to drive positive change, foster innovation, and achieve organizational objectives.

“IFRS 9 is based on the concept that financial assets should be classified and measured at fair value, with changes in fair value recognized in profit and loss as they arise (“FVPL”), unless restrictive criteria are met for classifying and measuring the asset at either Amortized Cost or Fair Value Through Other Comprehensive
Income (“FVOCI”).
One of the major elements of the change for banks is that they now need to assess the lifetime loss expectation rather than just the previous one-year view.
This results in incorporation of forward-looking guidance and the development of appropriate models. Model validation consequently becomes of even greater importance.
This course looks at the key issues concerning credit risk provisioning and IFRS 9 and considers the management approach to be taken within a bank.”