This course is designed to provide participants with fundamental skills and knowledge of using Excel effectively for data management, analysis, and reporting. This course is suitable for beginners and those with limited experience in using Excel

This course is designed to equip bank employees with the knowledge and skills to navigate the rapidly evolving landscape of digital banking, including emerging trends, risks, and opportunities. Participants will gain a deep understanding of the latest developments in fraud, digital currency, e-payment, online banking, mobile wallets, artificial intelligence, and other innovative areas, enabling them to provide exceptional customer service and stay ahead of the competition

Six Sigma is a step-by-step process of statistical tools and interventions, with the help of which companies can interpret the business processes requiring attention, find the root cause of problems, and sustain improvement gains. The Six Sigma Yellow Belt is the first step for people/professionals into the world of process improvement. Six Sigma Yellow Belt program is meant for those who wish to gain a basic understanding of Six Sigma and the phases of DMAIC, Define, Measure, Analyze, Measure, Control.

This course is designed to equip participants with the knowledge and capabilities required to lead and manage organizational change effectively. Participants will examine the core principles of change management, identify common barriers to change, and develop strategic approaches to cultivate a culture of adaptability and innovation. Through a combination of theoretical frameworks, real-world case studies, and interactive exercises, attendees will acquire the practical tools needed to design and implement impactful change initiatives.

This course is tailored for professionals seeking to enrich their problem-solving capabilities. Participants will be able to apply a structured 4-step process, utilizing a variety of tools and creative thinking techniques in engaging scenarios. Additionally, they will identify decision-making methods to implement optimal solutions. These skills will impact their personal and professional lives, enabling them to confidently tackle complex decisions and resolve challenging problems.

This interactive course is designed to equip Customer Service Representatives with the essential skills and strategies for effectively managing customer complaints. By adopting a customer-centric approach, participants will learn how to turn complaints into opportunities for improvement, enhancing both customer satisfaction and their ability to resolve issues efficiently

The purpose of this course is to develop and enhance the skills, knowledge, and behaviors necessary for individuals to effectively lead and inspire others within an organization. Through a structured program of learning experiences, participants will cultivate competencies such as communication, decisionmaking, emotional intelligence, and team management. The goal is to empower leaders at all levels to drive positive change, foster innovation, and achieve organizational objectives.

“IFRS 9 is based on the concept that financial assets should be classified and measured at fair value, with changes in fair value recognized in profit and loss as they arise (“FVPL”), unless restrictive criteria are met for classifying and measuring the asset at either Amortized Cost or Fair Value Through Other Comprehensive
Income (“FVOCI”).
One of the major elements of the change for banks is that they now need to assess the lifetime loss expectation rather than just the previous one-year view.
This results in incorporation of forward-looking guidance and the development of appropriate models. Model validation consequently becomes of even greater importance.
This course looks at the key issues concerning credit risk provisioning and IFRS 9 and considers the management approach to be taken within a bank.”

In line with the EU’s commitment to fight climate change, the European Green Deal set out a clear path towards achieving the EU’s ambitious target of a 55% net reduction in greenhouse gas emissions compared to 1990 levels by 2030 and to become climate-neutral by 2050. The EU’s Carbon Border Adjustment Mechanism (CBAM) is the EU’s tool to put a fair price on the carbon emitted during the production of carbon-intensive goods that are entering the EU, and to encourage cleaner industrial production in non-EU countries. The CBAM will ensure the carbon price of imports is equivalent to the carbon price of domestic production, and that the EU’s climate objectives are not undermined. The CBAM is designed to be compatible with the World Trade Organization (WTO) rules. CBAM will apply in its definitive regime from 2026, while the current transitional phase lasts between 2023 and 2025. This gradual introduction of the CBAM is aligned with the phase-out of the allocation of free allowances under the EU Emissions Trading System (ETS) to support the decarbonization of EU industry.

This training course is designed for participants who are unfamiliar with Microsoft Word. Through a structured training course at Level I, participants will learn to create, edit, and enhance standard business documents using Microsoft Word. By the end of the course, participants will achieve basic proficiency in creating, managing, and finalizing Word documents, as well as navigating and customizing the interface