This course is designed for employees working in customer service, teller functions, ATM supervision, card operations, merchant services, legal, and operational risk departments. By the end of the program, participants will be able to investigate, detect, and prevent fraud in electronic payment channels— including cards, ATMs, e-commerce, non-face-to-face transactions, and mobile payments—through real Egyptian market cases and exposure to the latest fraud techniques.

This comprehensive Microsoft PowerPoint training class is designed for participants who have basic skills with Microsoft PowerPoint and want to advance their skills. Participants will learn how to apply and customize themes and backgrounds, utilize Slide Masters and layouts, implement special effects and animations, effectively use SmartArt, incorporate and manage multimedia elements, set up and customize slide shows, export presentations, handle multiple presentations simultaneously, and share and secure presentations. With access to Microsoft PowerPoint software, participants will develop a high level of proficiency and confidence.

This course targets trade officers with 3 to 5 years of experience, enabling them, upon completion, to identify key ICC publications and explain trade finance instruments, under the condition of applying these competencies within international trade finance operations. Participants will review ICC history and publications such as UCP and ISP98, explain responsibilities under documentary credits, collections, and letters of guarantee, and outline the life cycles of documentary collections and counter letters of guarantee. The course further covers trade finance tools, transport and insurance documents, arbitration processes, and DOCDEX, while equipping learners to define risk mitigation and elimination strategies, analyze risks, and establish effective risk management systems for trade finance departments, including instruments like letters of indemnity, marine letters of guarantee, shipside bonds, shipping guarantees, and shipping documents.

يهدف البرنامج إلى تمكين المشاركين من فهم مفهوم »المستفيد الحقيقي« والتعرف على هويته بالنسبة للأشخاص الطبيعيين، الاعتباريين، والترتيبات القانونية. كما يركز البرنامج على المعايير الدولية لمكافحة غسل الأموال وتمويل الإرهاب المتعلقة بالتعرف على المستفيدين الحقيقيين، بالإضافة إلى الإطار التشريعي المصري المطبق في هذا المجال. يتضمن البرنامج شرحًا ألفضل الممارسات المتبعة للتعرف على هوية المستفيد الحقيقي، وآليات ضمان دقة وحداثة المعلومات المقدمة بما يتماشى مع التشريعات المحلية والمعايير الدولية

يهدف البرنامج إلى التعريف بالتأجير التمويلي كأحد الحلول التمويلية غير المصرفية، وف ًًقا للقانون المصري وقرارات الهيئة العامة للرقابة المالية

This workshop provides an overview of the current status of digital banking and aims to raise the right questions to help participants adjust their business models and remain competitive in the future.

This Introduction to Microsoft Access training class is designed for participants with no prior experience in database management who want to understand basic database concepts, design and create databases and tables, query tables, and create forms and reports. With access to Microsoft Access software, participants will develop a foundational level of proficiency.

This Intermediate Microsoft Excel course is designed for participants who want to advance their skill set by learning to work with advanced formulas, lists, and illustrations, as well as charts and advanced formatting, including styles, to a proficient level.

This course is designed to provide participants with fundamental skills and knowledge of using Excel effectively for data management, analysis, and reporting. This course is suitable for beginners and those with limited experience in using Excel.

In this course, mid to senior-level banking professionals will be able to analyze structural risks within the balance sheet, including interest rate and liquidity risk, and design robust ALM strategies using regulatory and financial tools. This will be achieved through case-based simulations, hands-on modeling, and practical group work, culminating in a capstone project presented to a mock ALCO panel, demonstrating the participant’s ability to apply ALM concepts in a real-world context