This training provides banking professionals with the knowledge and tools to implement Total Quality Management (TQM) effectively. It emphasizes aligning banking operations with ISO 9001:2015 standards, enhancing customer satisfaction, operational efficiency, and regulatory compliance.

تم تصميم هذه الدورة للموظفين الذين لديهم خبرة من سنة إلى ثالث سنوات وللمبتدئين. سيتعرف المشاركون على ممارسات االجتماعات الفعالة، ونصائح الجلوس، وأساسيات آداب الهاتف. باإلضافة إلى ذلك، سيختارون المالبس المناسبة لمكان العمل ويطبقون نصائح وحيل متنوعة في إدارة المواقف المتعلقة بالوالئم الرسمية. سيؤثر هذا بشكل إيجابي على سلوكهم المهني والتجاري

The ISO 22301 identifies the fundamentals of Business Continuity Management (BCM) and provides a basis for implementing a world-class Business Continuity Management System within any organization. This 3-day 22301 Training provides an intensive and comprehensive learning experience for those wishing to understand in great depth the fine details of the ISO 22301 and its relation with Operational Resilience. Training methodologies include power-point-based classroom lectures, group discussions, and individual/group exercises based on a case studies, and videos.

In this course, participants will understand the key compliance issues and the impact of good and poor compliance for your firm and will discuss how compliance is integral to modern banking.

This program is designed to equip participants with the essential skills required for effective performance management, with a focus on four fundamental management principles. Each module integrates core management concepts with interactive and engaging activities, enabling participants to apply their learning in a practical and dynamic manner.

The Macro Economics and Global Financial Markets training course will provide participants with an understanding of the fundamental macroeconomic factors that influence current global financial markets as well as the operations of non-financial firms. The goal of the program is to create a coherent framework for understanding the macroeconomic environment and to provide a consistent interpretation of the role economic growth, business cycles, exchange rates, inflation, fiscal and monetary policy in shaping dynamics of global financial markets.

This course will help the participants to develop the key skills that underpin performance management, focusing on four management fundamentals. It teaches the key management concepts with a fun practice activity in each module to help delegates apply the concepts learned in a fun, interactive manner.

This course provides an in-depth analysis of fundamental organizational challenges and the complex dynamics that underpin effective management practices. Participants will cultivate the skills necessary to identify and assess critical issues within their organizations, while gaining a nuanced understanding of the behavioral, structural, and cultural factors that influence organizational effectiveness.

“This training course is designed for participants who want to develop their skills from basic to advanced levels in Microsoft Outlook . Participants will learn to
navigate the Outlook interface, perform essential email tasks, compose and send emails, manage calendars and schedule meetings, and organize and manage
contacts, utilize tasks and notes, apply signatures and themes, optimize inbox management, and handle multiple email accounts, all through a structured
training course using the Microsoft Outlook interface, achieving proficiency in all listed tasks and features”

This course is focused on the best learning experiences occur when you learn specific concepts, then practice them during the training, and walk out with a solid technique you can apply the next day on the job.