This course is focused on the best learning experiences occur when you learn specific concepts, then practice them during the training, and walk out with a solid technique you can apply the next day on the job.
Pathways to Service Excellence
Principles of Business Process Management
This course introduces the foundational principles and lifecycle of Business Process Management (BPM), emphasizing performance tracking, process mapping, and continuous improvement strategies. Participants will explore essential BPM phases, from strategy and analysis to execution, monitoring, and optimization, while applying structured approaches to improve operational performance. The course also covers key concepts such as business rules, workflow engines, process mining, and performance dashboards to help professionals enhance operational efficiency. By the end of the course, learners will understand how to implement and optimize business processes for improved organizational outcomes.
ACI Dealing Preparation Course
The ACI Dealing Certificate is a foundation program that allows candidates to acquire a working knowledge of the structure and operation of the major foreign exchange and money markets as well as their core products (cash, forwards and derivatives), and the basic skills required for competent participation, including the ability to apply the fundamental mathematics used in these markets. Candidates should also be able to apply The Model Code to their situation.
SME Facility Structure
The goal for credit cycle, to achieve the suitable credit facility to assist SMEs companies in their business, in this course, you will learn the lending rationales techniques, Types of credit facilities, The Credit Process, and Loans Portfolio Management.
قواعد نظام تسجيل الائتمان بالبنك المركزي المصري
سيساهم هذا البرنامج في زيادة خبرات المشاركين فيما يخص نظام تسجيل الائتمان بالبنك المركزي وقواعد التسجيل وكيفية التعامل مع النظام والتقارير المستخرجة منه
Internal Control System
“This course aims to introduce the systems of risk management and internal control according to the Committee of Sponsoring Organizations (COSO). It also highlights the key role of internal control in risk management within the framework of implementing corporate governance.”
Communicating with Clarity and Impact
This course is designed for new employees who want to enhance their body language to engage others, utilize a four-point communications model, and employ questioning techniques. Additionally, they will use active listening and non-verbal techniques. By mastering these skills, employees will gain confidence in articulating ideas, engaging others, and contributing meaningfully to both personal and organizational objectives through effective communication.
Emotional Empowerment
This course is designed to help participant improve their emotional intelligence skills, enabling them to use emotional information from themselves and others and integrate this with their thinking for better decision making, helping them to get more easily what they want from the immediate situation and life in general.
Environmental and Social Risk Management System (ESRMS)
The ESRM and ESMS Training for Banks is a comprehensive two-day program designed to equip banking professionals with the knowledge and skills necessary to effectively manage environmental and social risks within their institutions. The training covers a wide range of topics essential for integrating sustainable finance practices into the banking sector.
SME Facility Structure
The goal for credit cycle, to achieve the suitable credit facility to assist SMEs companies in their business, in this course, you will learn the lending rationales techniques, Types of credit facilities, The Credit Process, and Loans Portfolio Management.