يهدف هذا البرنامج إلى تزويد موظفي التحصيل في البنوك والمؤسسات المالية وفرق العمل المعنية بتقديم خدمات التمويل متناهي الصغر، بالمهارات والمعرفة اللازمة لضمان عمليات تحصيل فعالة، مع التركيز على استراتيجيات التعامل مع العملاء، وتقنيات الإقناع، واستخدام الأدوات التكنولوجية الحديثة لرفع كفاءة عمليات المتابعة والتحصيل. وسيتم تقييم المشاركين بناءً على تفاعلهم ومشاركتهم في التدريبات الجماعية.

تصميم هذا البرنامج للموظفين الجدد الذين يرغبون في تحسين لغة الجسد الخاصة بهم لجذب اآلخرين، واستخدام نموذج اتصال بأربع نقاط، وتوظيف تقنيات الاستجواب. بالإضافة إلى ذلك، سيستخدمون تقنيات االستماع الفعال والتواصل غير اللفظي. من خلال إتقان هذه المهارات، سيكتسب الموظفون الثقة في التعبير عن الأفكار، وجذب اللآخرين، والمساهمة بشكل فعال في تحقيق الاهداف الشخصية والتنظيمية من خلال التواصل الفعال.

This course provides a comprehensive and practical review of the application of artificial intelligence in banking risk management. It focuses on how AI and advanced analytics are reshaping traditional risk management approaches, improving predictive accuracy, and supporting informed decision-making across banking functions.

One of the most crucial qualities to seek in an employee is responsibility. Responsible employees significantly contribute to the success of any organization, whether it operates for profit or not. This course will introduce the concept of responsibility and highlight the characteristics that define a responsible employee. It will also examine the impact of having responsible versus irresponsible employees on the organization.

This comprehensive Microsoft PowerPoint training class is designed for participants who have basic skills with Microsoft PowerPoint and want to advance their skills to learn how to apply and customize themes and backgrounds, utilize Slide Masters and layouts, implement special effects and animations, effectively use SmartArt, incorporate and manage multimedia elements, set up and customize slide shows, export presentations, handle multiple presentations simultaneously, and share and secure presentations, given access to Microsoft PowerPoint software, with a high level of proficiency and confidence.

This program empowers participants to unlock their creative potential & develop a curiosity-driven mindset to enhance problem-solving, innovation, & performance. It focuses on breaking mental barriers, applying structured creativity techniques, and building habits that sustain idea generation. Participants will explore how to think differently, challenge assumptions, and transform ideas into practical solutions in both professional & personal contexts.

This course is designed to actively engage customers throughout every stage of interaction. It focuses on identifying distinct customer segments, implementing customized approaches and tools to make them feel recognized and appreciated, employing diverse strategies for analyzing customer perspectives, and fostering strong relationships. By prioritizing personalized and relationshipfocused experiences, the aim is to ensure that your brand becomes synonymous with exceptional customer engagement and satisfaction.

The ACI Operations Certificate (New Version) Exam has been designed to cover the basic competency skills for the new entrants in Back and Middle Office roles. A well-trained and efficiently organized Treasury Operations Department is essential to complete every financial market transaction. This Department provides a vital service to the Front Office by ensuring that all funds flow in a timely and correct manner and that all necessary documentation is completed. Taking into consideration the wider job function of staff in the Treasury Operations Department, the Syllabus has been designed to provide a benchmark for competency in all aspects of the operations and settlement processes. It aims to assess candidates’ knowledge of the underlying instruments involved in the international financial markets, the processes for efficient settlements, and related basic financial calculations. Candidates should also be able to demonstrate an appreciation of the scope, importance, and role of the Treasury Operations Department, particularly in ensuring an autonomous and independent service to the Front Office. The Syllabus and the respective exam have been designed with five topics covering the full range of foreign exchange, interest rates, and commodities instruments, as well as their related markets, with questions based on both theoretical and practical knowledge, as well as a financial markets environment and applications with questions based on theory. Building upon the competence skills provided by the ACI Operations Certificate New Version, future financial market professionals will be expected to prove their knowledge and adherence to good market practices embedded in the FX Global Code and other relevant industry Codes and Regulations. In addition to the topics outlined above, candidates will be expected to be up-to-date with the latest developments that impact the Treasury Operations Department.

This course is designed for banking professionals, compliance officers, and individuals seeking to deepen their understanding of banking systems and operations. By the end of the course, participants will be able to explain the structure and functions of central banks, including the Central Bank of Egypt, and apply knowledge of core banking operations such as account types, foreign exchange, commercial papers, and SWIFT messaging. They will also analyze retail banking products, credit management, and trade finance tools like Letters of Credit and Guarantees, as well as implement techniques to combat money laundering and terrorism financing. Through real-world case studies, interactive discussions, and hands-on exercises, participants will demonstrate a comprehensive understanding and practical application of key banking concepts.