This training program is designed to equip participants with the knowledge and skills necessary to create and sustain a customer-driven culture within their organization. Through a combination of theory, practical exercises, and real-world case studies, participants will learn how to prioritize customer needs, enhance service delivery, and drive business success through customer engagement.

This course covers the various methods and best practices that are in line with business and technical requirements for modeling, visualizing, and analyzing data with Power BI. The course will show how to access and process data from a range of data sources including both relational and non-relational sources. Finally, this course will also discuss how to manage and deploy reports and dashboards for sharing and content distribution.

في هذا البرنامج سيتعرف المتدربون على مبادئ حوكمة البنوك الصادرة من البنك المركزي المصري بتاريخ 5 يوليو 2011 وعلى أفضل الممارسات العالمية الصادرة من قبل مؤسسة التمويل الدولية IFC مجموعة البنك الدولي والمنتدى العالمي لحوكمة الشركات التابع لمؤسسة التمويل الدولية. سيتعرف أيضا المشاركون على العناصر الرئيسية لبناء نظام حوكمة فعال مع شرح كيفية بناء وتشكيل هذه العناصر.

The aim of the course over two days is to teach delegates a range of standard solutions to common design problems faced when building more detailed time series forecasting models. After the course delegates should be faster and more effective in building reliable and flexible valuation and corporate planning and structuring models. The course will introduce delegates to a range of fundamental tools for flexibly referencing data and use these to build scenario managers and sensitivity tools. At the end of the course delegates should have a good working understanding of the process of building time flexibility into models and avoiding circularity and a range of other common design defects.

Mobile Banking; once the domain of ‘Experts’ and ‘Tech’ types, is essential learning for every retail banker. The Mobile Banking for SME Bankers course presents the topic in a simple, manner building step-by-step, to help every Retail Banker, regardless of role, broaden their knowledge of what is driving Mobile behavior, how to take customers on a ‘mobile journey’; and what creative thinking techniques work to bring ideas and foster collaborate across the organization.

• The generative AI Program offers an invaluable opportunity to demonstrate expertise in the cutting-edge field of generative AI.
• Artificial Intelligence has become increasingly prevalent, and this Program holds immense significance, By focusing on the practical application of generative AI, this Program equips individuals with the necessary skills to navigate the complexities of AI-driven technologies.
• GSDC’s commitment to providing Program exams ensures that professionals can showcase their proficiency in generative AI, emphasizing its relevance and value in contemporary society.

The ACI Dealing Certificate is a foundation program that allows candidates to acquire a working knowledge of the structure and operation of the major foreign exchange and money markets as well as their core products (cash, forwards and derivatives), and the basic skills required for competent participation, including the ability to apply the fundamental mathematics used in these markets. Candidates should also be able to apply The Model Code to their situation. The ACI Dealing Certificate is the benchmark examination for treasury personnel and for those whose work requires an understanding of the working environment of the treasury department of their institutions. The ACI Dealing Certificate is a precursor to the ACI Diploma. Candidates will also be expected to be up-to-date with the latest events and changes in the markets.

The new exam version of the ACI Operations Certificate has been designed to cover the basic competence skills for the new entrants in roles of back and middle office environments, as a well-trained and efficiently organized Treasury Operations Department is essential to complete every financial market transaction. This department provides a vital service to the front office by ensuring that all funds flow in a timely and correct manner and that all necessary documentation is completed.

The Certified International Retail Banker program is the top and final level of our Certified International Retail Banker education program. Candidates at this level will most likely be the bank’s next generation of or those showing the potential to be senior and executive management. The content is designed for management and leadership positions across the different types of retail banking services including SMEs, private banking, and wealth management.