This course is designed to empower customer service and sales professionals with the tools and confidence needed to excel in their roles. Participants will learn to identify and cater to customers’ wants and needs, use different strategies to enhance their relation with their customers. With a focus on flexibility and inspiration in communication, learners will emerge as adept communicators capable of delivering exceptional customer care with energy and commitment.

This course is tailored for professionals ranging from junior to senior levels, aiming to enhance their negotiation skills and overcome their fears. By employing diverse techniques, strategies, and personal assessment tests, participants can identify the negotiation process and its associated techniques, impacting both personal and professional contexts, as this will elevate self-esteem and enhancing problem-solving capabilities.

IT Operational risk is a critical concern for modern banking institutions, especially in the context of IT systems. This course is designed specifically for Bank IT professionals to understand, assess, and mitigate operational risks in the ever-evolving landscape of digital banking. The course covers key concepts, methodologies, and tools and best practices to identify, assess, mitigate, and monitor operational risks faced by banks.

In today’s fast-paced and complex work environments, effective delegation is a crucial skill for leaders at all levels. This course is designed to equip participants with the knowledge and tools necessary to delegate tasks and responsibilities efficiently, enhancing team performance and fostering a culture of trust and accountability.

يهدف البرنامج إلى المساعدة في تبني موقف بناء أكثر تجاه الغضب، وإدارة الغضب بشكل أكثر فعالية في الآخرين أيضًا. الأنشطة والأدوات العملية التي من شأنها تمكين أولئك الذين يتصرفون بغضبهم بطرق سلبية للحصول على سيطرة أفضل على غضبهم وحياتهم واستخدامها كأداة لتحفيزهم وتمكينهم لتأكيد سلامتهم أو حدودهم. سيشجع البرنامج المشاركين على النظر بعمق لاستكشاف جذور غضبهم، وتقديم بدائل لطرق التفكير القديمة والتعامل مع الغضب

In this program, participants will learn about an overview of trade-based money laundering (TBML), particularly as relevant to financial institutions engaging in trade finance transactions within this program an overall mechanism of trade finance tools will be explained along with the important indicators under trade based financial crimes, in addition to participants will be provided with the required knowledge to clearly understand and identify TBML issues and relate counterparties in addition to the regulators and their publications in this concern.

The recently updated PRMIA The Operational Risk Management Certificate (ORM) is designed to prepare participants to successfully take the ORM Certificate examination. The ORM Certificate is a deep, practical understanding of operational risk management frameworks and measurement methodologies in financial institutions. Become better prepared to implement meaningful risk assessment initiatives, produce useful risk management information and understand basic modeling techniques for operational risk measurement.

This course is designed to understand the importance of hedging FX and interest rate risks for many of a bank’s customers and how swaps, FX spot and forward and NDFs (Non-deliverable forwards) are used by customers, calculate yields and prices for the major treasury products and will demonstrate how money markets and bond securities are issued and priced.

This Intermediate Microsoft Excel participants will advance their skill set by learning to work with advanced formulas, lists, and illustrations, as well as working with charts and advanced formatting including styles to a proficient level.

This course provides a comprehensive introduction to Big Data concepts and practical implementation using Apache Hadoop and Apache Spark. Participants will explore the sources, characteristics, and importance of Big Data, along with the technologies used for its storage and processing.

The course delves into Apache Spark’s ecosystem, emphasizing Resilient Distributed Datasets (RDDs) and their operations. A crash course in Python programming is included, focusing on essential packages like NumPy, Matplotlib, and Pandas. Through practical labs and real-world projects using PySpark, students will gain hands-on experience in Big Data analytics tasks such as churn prediction and word count analysis.