يزود هذا البرنامج المشاركين بكافة الطرق المتبعة لتحصيل ومعالجة منتجات التجزئة المصرفية، كما يتعرفون على طرق تصنيف متأخرات محفظة التجزئة المصرفية وأهمية وكيفية التعامل مع العملاء المتعثرين، اضافة الي حرفية التعامل مع مكاتب التحصيل الخارجية وأهم الارشادات الواجب اتباعها لتحسين مستوى أداء الموظفين العاملين بإدارة التحصيل والمعالجة

This course is a practical, insight-driven program designed to help participants develop and apply emotional intelligence (EI) as a critical capability for both professional effectiveness and personal well-being. It goes beyond theory to focus on how individuals can understand their emotions, manage their reactions, and navigate complex interpersonal dynamics with greater control and awareness. Participants will build self-awareness by identifying their emotional triggers and behavioral patterns, then progress to mastering self-management techniques to handle pressure, conflict, and emotional “hijacking.” The course also addresses the cognitive side of EI by helping individuals shift from negative thinking to more constructive, resilient mental frameworks.

This course provides a comprehensive overview of Agile Auditing principles, methodologies, and best practices. Participants will learn how to apply Agile frameworks and techniques to plan, execute, and report on audits dynamically and responsively. The course emphasizes stakeholder engagement, continuous improvement, and the use of technology to enhance audit efficiency and effectiveness

This course is designed to provide participants at all career levels of the banking sector with a clear understanding of how compliance is integral to modern banking, as well as exploring some of the key issues for banks, including corporate governance, market abuse, treating customers fairly, the role of compliance in new product launches, and money laundering. The cases involve role plays and whistle-blower scenarios

This course covers the various methods and best practices aligned with business and technical requirements for modeling, visualizing, and analyzing data with Power BI. The course will show how to access and process data from a range of data sources, including both relational and non-relational sources. Finally, this course will discuss how to manage and deploy reports and dashboards for sharing and content distribution.

Credit risk, as a core component of risk management, is a fundamental operating principle and a regulated area within both corporate and retail lending institutions. This course provides participants with an in-depth understanding of credit risk management, its key concepts, and the processes for monitoring and control under Basel II and III. It explores the areas and products that generate credit risk, the Basel Accords, and the associated regulations for measuring, managing, supervising, and disclosing credit risk. It also explains the approaches for calculating credit risk capital, as well as credit risk governance and reporting.

This Intermediate Microsoft Excel course is designed for participants who want to advance their skill set by learning to work with advanced formulas, lists, and illustrations, as well as charts and advanced formatting, including styles, to a proficient level.

“This course is tailored for professionals ranging from junior to senior levels, aiming to enhance their negotiation skills and overcome their fears.
By employing diverse techniques, strategies, and personal assessment tests, participants can identify the negotiation process and its associated techniques, impacting both personal and professional contexts, as this will elevate self-esteem enhance problem-solving capabilities”

This program equips leaders and managers with the mindset, tools, and strategies required to transform their organizations into progressive, future ready workplaces. It focuses on fostering innovation, enhancing employee experience, and building sustainable organizational practices. Participants will explore how to assess current organizational gaps, adopt a progressive leadership mindset, and implement practical initiatives in areas such as employee well-being, engagement, and succession planning.