الضيافة في القطاع المصرفي أمر بالغ األهمية لنجاح العمليات اليومية ونجاح ُ المنظومة ككل. ُتعد هذه الدورة الطالب بما يلزم لتوجيه العمليات اليومية لهذا ً القسم الحيوي، بدًء ً ا من إدارة »الصورة الكبيرة« وصوًال إلى التفاصيل الفنية.

Customer Engagement is designed to provide participants with the essential skills and strategies to build strong, lasting connections with clients. In today’s competitive market, effective customer engagement is key to fostering loyalty, boosting satisfaction, and driving business growth. This course will cover core principles of customer engagement, proven communication techniques, and practical tools to enhance client relationships and ensure sustained success.

“Every company must manage the delicate balance between its assets and its liabilities. For banks, asset and liability management is crucial for managing risk and ensuring an optimal level of liquidity. This course provides participants with a good understanding of how banks use asset and liability management (ALM)
to reduce and manage a variety of risks.”

This training program is designed to equip participants with the knowledge and skills needed to build and maintain a customer-driven culture within their organization. Through a mix of theory, hands-on exercises, and real-world case studies, participants will learn how to prioritize customer needs, improve service delivery, and drive business success through effective customer engagement.

صمم هذا البرنامج لإكساب المتدربين المعرفة بعمليات غسل الأموال وتمويل الارهاب والتعرف على المخاطر المرتبطة بها، وكذا التعريف بالإطار المصري لمكافحة غسل الأموال وتمويل الإرهاب مع إيضاح دور الأطراف المختلفة في مجال مكافحة غسل الأموال وتمويل الارهاب وفقا للتشريع المصري.

In today’s fast-paced and complex work environments, effective delegation is an essential skill for leaders at all levels. This course is designed to provide participants with the knowledge and tools required to delegate tasks and responsibilities efficiently, thereby enhancing team performance and cultivating a culture of trust and accountability.

This course is designed to provide participants with fundamental skills and knowledge of using Excel effectively for data management, analysis, and reporting. This course is suitable for beginners and those with limited experience in using Excel

“The Level 4 Certificate in International Trade Risk (CITR) has been designed to provide you with a thorough understanding of international trade risks, including risks associated with financing importers and exporters, risk profiling within settlement methods, and trade risk mitigation.
CITR will help you develop the appropriate technical knowledge and skills to address a wide range of risk-related scenarios within your workplace. The qualification provides a core understanding of the terminology, roles, responsibilities, and products that underpin international trade finance, as well as develops your understanding of trade risks. You will learn how to analyze and mitigate a wide range of risks, understand the impact of risks on different trading parties, settlement methods, and their risk implications, as well as the security options available to banks.”

Supply Chain Finance (SCF) is a term that has been around for some time in the banking and finance market, but historically, definitions have varied considerably, and there has been little consistency across the range of solutions and products available. In fact, the term ‘SCF’ is often used to describe a Payable Finance solution (a.k.a. Supplier Finance or Reverse Factoring) when in reality this is just one technique amongst a very broad range of solutions. The SCF family of techniques includes both receivables-purchase-based and loan-based solutions, as well as traditional documentary trade finance. The certificate will introduce students to all these valid vehicles for financing supply chains. The defining characteristic of SCF is that the various techniques are driven by events in the physical supply chain, and as such, the analysis of the client’s underlying trade cycle and the accurate identification of financing, risk mitigation (including foreign exchange management), and settlement needs are central to the approach.

This comprehensive course provides a deep dive into the core principles, practices, and evolving roles of internal auditing. Participants will gain a clear understanding of the internal audit function, assurance and advisory services, ethics and professionalism, governance, risk management, and fraud risk. The course is designed to equip professionals with the knowledge and skills needed to add value to their organizations through independent, objective assurance and consulting activities.