This program is designed to give participants the basic tools needed to initiate and manage meetings. They will learn planning and leading techniques that will give them the confidence to run a meeting that will engage the attendees and leave a positive and lasting impression. Through this workshop, participants will learn the needed skills in planning and implementing a successful meeting.
The Meeting Management workshop will explore how to reduce waste and make meetings more efficient. This is a hands-on workshop, and your participation will help make it a valuable experience. Use this time to begin the process of developing your skills along with other participants who share the same desire to improve their meeting management skills.

This course is for Human Resources professionals, those in Learning and Development, who seek to effectively assess and bridge the gap between employee capabilities and organizational goals. Participants will explore proven techniques for identifying skill gaps, gathering and interpreting data, and conducting comprehensive needs assessments. Through hands-on activities and actionable tools, learners will be able to design and implement targeted training solutions that drive employee performance and contribute to long-term organizational success.

تم تصميم هذا البرنامج لجميع أعضاء المنظمة الذين يسعون لإدارة الوقت بفعالية من خلال استخدام أدوات وتقنيات واستراتيجيات تحديد الأهداف متنوعة. سيكتسب المشاركون القدرة على التحكم في جداولهم وتفاعلاتهم، مما يعزز الإنتاجية في مكان العمل

الضيافة في القطاع المصرفي أمر بالغ الأهمية لنجاح العمليات اليومية ونجاح المنظومة ككل. تُعد هذه الدورة الطلاب بما يلزم لتوجيه العمليات اليومية لهذا القسم الحيوي، بدءًا من إدارة “الصورة الكبيرة” وصولاً إلى التفاصيل الفنية

This 3-day instructor led course gives students the ability to add BI techniques to Excel data analysis. The course goes beyond the capabilities of tables and charts and uses Pivot Charts, the Excel Data Model, and Power BI.

This two-day program is designed to equip retail sales agents with a customer service excellence foundation. This will help them to engage better with customers, portray energy and commitment, and use positive phrasing to establish a meaningful connection with customers as well as enhance their personal communication skills. Participants will learn how to manage challenging customer interactions and relationships to secure trust and confidence as well as retain their valued customer base.

This interactive course is designed to equip participants with the skills and strategies necessary for effectively managing customer complaints. By fostering a customer-centric approach, participants will learn how to turn complaints into opportunities for improvement and enhance overall customer satisfaction.

All organizations and civilizations experience cycles of development, moving from periods of vitality and growth to periods of decay and disintegration. Leaders at all levels need to use their power and influence to deliver successful short and long-term business results. Silega Commander™ is a business simulation that helps participants unlock the hidden potential of their organization and achieve sustainable growth through managing the five types of wealth. The simulation is conducted in rounds that represent a number of business years. As the simulation progresses, participants face the challenges of getting results, creating positive change in corporate culture, resolving problems, and communicating effectively. This simulation teaches leaders to understand why decisions and behavior are often misunderstood by their followers and how to maximize their influence.

This course is designed for all staff working in the SME banking or officials responsible for dealing with loans of small and medium enterprises, in banks or financial institutions, to determine the opportunities and threats that exist for firms within a competitive environment. Participation, assignments and group exercises will help the participants use the Industry analysis market assessment tool to understand the competitive dynamics of an industry.

This Meeting Management Skills course is designed to equip participants with the essential tools and techniques for planning, conducting, and following up on effective meetings. Through interactive sessions and practical exercises, participants will learn how to set clear agendas, engage participants, manage time effectively, and facilitate productive discussions.