This interactive course is designed to equip participants with the skills and strategies necessary for effectively managing customer complaints. By fostering a customer-centric approach, participants will learn how to turn complaints into opportunities for improvement and enhance overall customer satisfaction.

All organizations and civilizations experience cycles of development, moving from periods of vitality and growth to periods of decay and disintegration. Leaders at all levels need to use their power and influence to deliver successful short and long-term business results. Silega Commander™ is a business simulation that helps participants unlock the hidden potential of their organization and achieve sustainable growth through managing the five types of wealth. The simulation is conducted in rounds that represent a number of business years. As the simulation progresses, participants face the challenges of getting results, creating positive change in corporate culture, resolving problems, and communicating effectively. This simulation teaches leaders to understand why decisions and behavior are often misunderstood by their followers and how to maximize their influence.

This course is designed for all staff working in the SME banking or officials responsible for dealing with loans of small and medium enterprises, in banks or financial institutions, to determine the opportunities and threats that exist for firms within a competitive environment. Participation, assignments and group exercises will help the participants use the Industry analysis market assessment tool to understand the competitive dynamics of an industry.

This Meeting Management Skills course is designed to equip participants with the essential tools and techniques for planning, conducting, and following up on effective meetings. Through interactive sessions and practical exercises, participants will learn how to set clear agendas, engage participants, manage time effectively, and facilitate productive discussions.

This comprehensive course is designed to equip managers, HR professionals, and team leaders with the tools and strategies necessary to effectively reduce absenteeism within their organizations. Participants will explore the underlying causes of absenteeism, including employee engagement, workplace culture, and personal factors.

• Generative AI In Software Development Program designed for professionals who want to pursue their careers in Machine Learning and Artificial Intelligence. Through the Program, they will have a great platform to enhance their skills and capabilities of core components of Generative AI.
• Through this Program, Professionals will get to know about core topics such as code generation, natural language interfaces, bug identification, and AI ethics specific to software development contexts.
• Professionals who earn this Program demonstrate their ability to leverage generative AI tools for code automation, documentation enhancement, and software optimization.
• In the marketplace, the demand for AI-Powered Software Development is continuing to grow, and here, generative AI software development Program plays an essential role in shaping the future

This certificate is designed to provide practitioner training to banking experts catering to the financial needs of small and medium enterprises. Bankers will get acquainted with the learning process by empowering participants to think broadly, manage globally, and compete strategically. This certificate focuses on all aspects of Banking Credit whether short-term, medium-term or long- term, it also enables them to understand lending techniques for effective credit decisions.

This intensive certificate is the outcome of a collaboration between EBI & New York Institute of Finance (NYIF) and is presented as a co-branded certificate under the name of “Corporate Finance Credit Professional Certificate”. The certificate aims at creating a solid understanding of financial accounting, credit risk analysis, cash flow, projections; industry analysis and debt structuring. Participants will also understand the corporate finance & valuation methods and will gain a comprehensive knowledge about corporate funding alternatives and financing strategies. By the end of the program, participants are expected to be able to analyze financial statements of different types of corporates and evaluate their eligibility to get a finance. Moreover, throughout the program, participants will learn about trade finance, non- performing loans, credit administration and banking investigation, Basel II & III in addition to legal aspects that govern the scope of credit activities. Finally, participants will practice two trial desks where they will be able to utilize the different tools learnt during the program and apply them in real cases.

Creative thinking and innovation are vital components in both our personal and professional lives. However, many people feel as though they are lacking in creativity. What most of us do not recognize is that we are creative on a daily basis, whether it’s picking out what clothes to wear in the morning or stretching a tight budget at work. While these tasks may not normally be associated with creativity, there is a great deal of creativity involved in getting those jobs done.
While some people seem to be simply bursting with creativity, others find it a struggle to think outside the square. If you fall into the latter category, it is important to understand that boosting your creative and innovative abilities takes practice. Recognizing and honing your own creative potential is a process. That’s what this two-day workshop is all about.

In this course participants will recap on key issues in credit risk but it is very much case-study driven. It will give a practical reminder of the key issues in credit and will look in detail at a series of attractive and unattractive credit applications and other credit scenarios. The cases include a number of ‘near misses’ and the management of loans including loans going into intensive care/restructuring.