“This Advanced Access training class is designed for participants who have basic
skills with Microsoft Access and want to learn advanced-level database design
to gain the ability to establish and manage relationships, design and execute
complex queries, integrate external data sources, create and customize advanced
forms, generate and format detailed reports, automate tasks with macros, and
develop and maintain desktop applications, given access to Microsoft Access
software and relevant datasets, with a high level of proficiency and confidence.”
Microsoft Access - Level II
Microsoft PowerPoint®
This comprehensive Microsoft PowerPoint training class is designed for participants who have basic skills with Microsoft PowerPoint and want to advance their skills to learn how to apply and customize themes and backgrounds, utilize Slide Masters and layouts, implement special effects and animations, effectively use SmartArt, incorporate and manage multimedia elements, set up and customize slide shows, export presentations, handle multiple presentations simultaneously, and share and secure presentations, given access to Microsoft PowerPoint software, with a high level of proficiency and confidence.
Pathways to Service Excellence
This course is focused on the best learning experiences occur when you learn specific concepts, then practice them during the training, and walk out with a solid technique you can apply the next day on the job
Performance Management
The course is designed for mid-level managers and operational staff in the banking industry, seeking to sharpen problem-solving skills for improved decision-making and workflow efficiency
Strategic Management and Planning
This program equips leaders and managers to drive and sustain organizational change by applying proven frameworks, engaging stakeholders, managing resistance, and embedding change into culture and systems. Through interactive sessions and a final strategy workshop, participants will develop practical roadmaps to lead transformation effectively in today’s fast-changing environment.
Certificate for Documentary Credit Specialists - CDCS - شهادة أخصائي الاعتمادات المستندية
The Certificate for Documentary Credit Specialists (CDCS) is a professional qualification recognized worldwide as the benchmark of competence for international practitioners. It was primarily designed for students with at least three years of experience working with documentary credits. Its purpose is to enable documentary credit practitioners to demonstrate practical knowledge and understanding of the complex issues associated with documentary credit practice. CDCS develops the knowledge and skills required to accurately check documents and manage documentary credit transactions. It also provides a core understanding of documentary credits and the products, parties, processes, and rules that underpin transactions, as well as developing the ability to identify irregularities and risks.
Certified SME Practitioner – Level 1 - IDL
This certificate is designed to provide a practitioner training to banking experts catering to the financial needs of small and medium enterprises. This certificate enables bankers to get acquainted with the learning process by empowering participants to think broadly, manage globally and compete strategically. This certificate focuses on all aspects of Banking Credit whether short-term, mediumterm or long- term, it also enables them to understand lending techniques for effective credit decisions.
KYC & CDD Best Practices
This course is intended for professionals working in AML/CTF, financial crime deterrence, compliance, risk, internal audit, and client-facing roles. Participants will learn how to strengthen Know Your Customer (KYC) and Customer Due Diligence (CDD) practices by identifying key areas for improvement and implementing effective risk mitigation strategies. The course addresses challenges across all segments of banking—from high-net-worth individuals to corporates, SMEs, and other organizational structures.
Products Design and Development
The course provides a broad overview of new Product Design and Development in a Banking context. It is built on the key concepts of customer value proposition, product life cycle, communicating value proposition through product features, and integrating credit risk aspects and pricing considerations in product design. It also covers the importance of building an emotional connection with the customer, and how product design can help build relationships over a customer life cycle. The focus would be to understand the thinking of Product managers that goes behind such developments. Case Studies and Group activities will be spread out throughout the course.
Strategic Management and Planning
This course is designed to address the recently observed market need to develop the fundamental skills of strategic management and planning for those who are working at the middle management level and are prepared for top management positions.

