This course equips professionals in retail credit, risk, collection, recovery, operations, business development, and customer services with essential retail banking knowledge. Participants will define key retail banking concepts, apply scorecard monitoring and credit decision-making techniques, and propose fraud mitigation strategies through interactive discussions and assignments. Under guided instruction, learners will explain retail lending principles, describe portfolio management processes, and summarize retail risk regulations. By the end, participants will demonstrate practical skills in managing non-performing accounts and building effective credit risk management teams.