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  • HOME
  • ABOUT EBI
    • About Us
    • African Presence
    • Partners
    • Testimonials
    • Social Responsibility
    • Alumni Network
    • Premises & Facilities
  • TRAINING
    • Training Portfolio
    • Training Calendar
    • Maharat + eLearning Library
    • IT Way Initiative
    • Student Chapter
    • Fintech Digital Academy
      • Innovator Programme
      • Generative AI in Finance
    • Digital Workforce Development
  • ASSESSMENT
  • CONSULTANCY
  • PUBLICATIONS
  • FINANCIAL LITERACY HUB
  • CONTACT US
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  • HOME
  • ABOUT EBI
    • About Us
    • African Presence
    • Partners
    • Testimonials
    • Social Responsibility
    • Alumni Network
    • Premises & Facilities
  • TRAINING
    • Training Portfolio
    • Training Calendar
    • Maharat + eLearning Library
    • IT Way Initiative
    • Student Chapter
    • Fintech Digital Academy
      • Innovator Programme
      • Generative AI in Finance
    • Digital Workforce Development
  • ASSESSMENT
  • CONSULTANCY
  • PUBLICATIONS
  • FINANCIAL LITERACY HUB
  • CONTACT US
  • عربي

Description

Next Event

  • Sales, Marketing & Customer Care
From Frustration to Innovation: Turning Complaints into Business Wins
September 22, 2025 \ All Day
Mohandessin Premises

This interactive course is designed to equip Customer Service Representatives with the essential skills and strategies for effectively managing customer complaints. By adopting a customer-centric approach, participants will learn how to turn complaints into opportunities for improvement, enhancing both customer satisfaction and their ability to resolve issues efficiently

more info

Upcoming Events

  • Sales, Marketing & Customer Care
From Frustration to Innovation: Turning Complaints into Business Wins
September 22, 2025 \ All Day
Mohandessin Premises
more info
  • International Program
  • Sales, Marketing & Customer Care
Strategic Marketing for Today's Business
September 29, 2025 \ All Day
Nasr City Headquarters
more info
  • Sales, Marketing & Customer Care
Sales Track - Beginner Level
October 11, 2025 \ All Day
Mohandessin Premises
more info
  • Sales, Marketing & Customer Care
Managing Your Customer
October 15, 2025 \ All Day
Mohandessin Premises
more info
  • Sales, Marketing & Customer Care
Path to Loyalty: Engaging Clients with Confidence
October 20, 2025 \ All Day
Mohandessin Premises
more info
  • Sales, Marketing & Customer Care
The Customer Compass
October 20, 2025 \ All Day
Mohandessin Premises
more info
  • Sales, Marketing & Customer Care
Sales Track – Intermediate Level
November 8, 2025 \ All Day
Mohandessin Premises
more info
  • Sales, Marketing & Customer Care
The Sales Pipeline Playbook
November 9, 2025 \ All Day
Mohandessin Premises
more info
  • Sales, Marketing & Customer Care
التعامل الاحترافي في خدمة العملاء
November 10, 2025 \ All Day
Mohandessin Premises
more info
  • Sales, Marketing & Customer Care
Closing Compass
November 16, 2025 \ All Day
Mohandessin Premises
more info
  • Sales, Marketing & Customer Care
Marketing Essentials
November 16, 2025 \ All Day
Mohandessin Premises
more info
  • Sales, Marketing & Customer Care
Pathways to Service Excellence
November 17, 2025 \ All Day
Virtual
more info
  • Sales, Marketing & Customer Care
Sales Track – Expert Level
December 6, 2025 \ All Day
Mohandessin Premises
more info
  • Sales, Marketing & Customer Care
Managing Your Customer
December 8, 2025 \ All Day
Virtual
more info
  • Sales, Marketing & Customer Care
خدمة العملاء - محاكاة للأعمال
December 8, 2025 \ All Day
Mohandessin Premises
more info
  • Sales, Marketing & Customer Care
أساسيات التفاوض الناجح
December 9, 2025 \ All Day
Mohandessin Premises
more info
  • Sales, Marketing & Customer Care
The AI Marketing Playbook: Strategies for the Digital Age
December 13, 2025 \ All Day
Mohandessin Premises
more info
  • Sales, Marketing & Customer Care
Business Simulation - Care
December 15, 2025 \ All Day
Mohandessin Premises
more info
  • HOME
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  • TRAINING
  • ASSESSMENT
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