This course is designed to provide the participants with the key skills that they require to manage and operate a problem loan assessment and recovery system that uses the optimum combination of automation and hands on techniques. It also offers an overview on lending policies in general to ensure mistakes or problems have not become “built in” to the banks system and can be avoided in future without having to take the drastic step of suspending lending completely. The emphasis is on the practical as well as the theoretical with numerous examples and case studies throughout the course as well as in depth discussions so that delegates can pool their experiences and learn from both mistakes and successes.