From Ideas to Impact: The Design Thinking Approach for Bankers

This course introduces the Design Thinking process as a human-centered approach to problem-solving and innovation. Participants will explore the five essential stages of design thinking: Empathize, Define, Ideate, Prototype, and Test. Through practical exercises and group activities, learners will gain handson experience with empathy mapping, brainstorming, journey mapping, and prototyping. The course equips professionals with practical tools to better understand user needs and deliver effective, innovative solutions in the workplace.