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The Performance and Management Development Programs training department (PMD) presents a diverse spectrum of courses and programs serving the development and progression of the Banking sector in the following areas: Business Skills, Management, Leadership, Human Resources and Marketing & Sales.

PMD aims to close training gaps through practical training solutions conducted in cooperation with leading international partners using a variety of training methodologies, tools and techniques. This includes lectures, sessions, video, role play, case studies, simulations, interactive instruction and experiential learning.

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Competent Leadership

Course Hours:24

Course Description: In a world dominated by technology, human capital has become a significant competitive advantage. While any company can buy technology, only the best-managed companies succeed in obtaining optimum performance from their employees. The key to becoming an effective manager lies in learning the appropriate skills, applying them and acquiring experience. Although this process necessarily takes time, it starts with creating a solid foundation in management. The objective of this program is to help participants create a basis on which they can develop and practice their management skills.

 

Strategic Problem Solving

Course Hours:24

Course Description: In this course, participants will learn the required techniques and processes that will help them understand the root cause(s) of a strategic problem (or issue) and make the best decision in different circumstances. Creative problem solving is taken to the strategic level in order to handle crisis situation.

 

Strategic Management and Planning

Course Hours:24

Course Description: This course is designed to address the recently observed market need to develop the fundamental skills of strategic management and planning for those who are working in the middle management level and prepared for top management positions.

 

Change Matters

Course Hours:8

Course Description: This training program focuses on what it actually feels like during a workplace change or a personal change. It provides you with a logical framework to assist you in gaining perspective on the change situation you are facing and its impact and helping you develop insight that will guide you through the transition. This program is to help you take responsibility for how you react and respond to a change by giving you a set of tools and techniques of self-awareness to light up the curves and sometimes bumpy ride on your road to change

 

Conflict Resolution

Course Hours:12

Course Description: This Program is design to explore the definition of conflict and presents how conflict situations can have positive outcomes. Participants will practice a conflict resolution process to successfully handle workplace conflict and will learn common tactics, counter tactics, that used in conflict resolutions.

 

Creative Problem Solving and Decision Making

Course Hours:12

Course Description: This program is designed to introduce a variety of creative solution generation and decision-making techniques. Participants will develop the skills necessary to analyze a problem, generate creative solutions, and decide which solution most closely matches their needs.

Lead, Motivate and Inspire

Course Hours:12

Course Description: This program will help the participant to be a leader in bringing out the best in yourself and others by exploring the most critical leadership success factors of strong leadership that will help you bring your people together, motivate, energize and inspire them to their full potential to achieve extraordinary things.

 

Managing People

Course Hours:16

Course Description: This program will help the participant to delegates to develop the key skills that underpin performance management, focusing on four management fundamentals. It teaches the key management concepts with a fun practice activity in each module to help delegates apply the concepts learned in a fun interactive manner.


Emotional Intelligence

Course Hours:12

Course Description: This course is designed to a help participant improve their emotional intelligence skills enabling them to use emotional information from themselves and others, integrate this with their thinking for better decision making helping them to more easily get what they want from the immediate situation and from life in general.

 

Coaching People

Course Hours:12

Course Description: This program, is designed to teach participants a structured process that will enable them to systematically develop their people and unlock their potential to improve their performance. Participants will learn through a series of hands-on activities, and practice two different coaching models (Continuous support coaching model & GROW coaching model) enabling them to turn work experienced problems into learning situations

The Super Office Managers

Course Hours:24

Course Description: Learning how to efficiently organize, administer, and manage are the key takeaways from this course. It covers office equipment, and systems. Office functions and duties of managers and administrators will be taught in this course, which will give you a positive impact in gaining an office manager or office administrator role.

Critical Thinking

Course Hours:16

Course Description: This program is designed to help workers – with all management levels – solve problems, make good decisions, and use sound judgment. In addition to developing their critical thinking abilities.

Administrative Assistant Skills

Course Hours:16

Course Description: This course focuses on the most important attitudes, skills, and knowledge a professional administrative assistant should possess. These include demonstrating clear confident verbal, non-verbal and written communication, professional communication as well as managing both an organized office and an organized boss by always staying in control. Additionally, participants will create a clear plan of how to improve their personal skills when interacting with others.

 

Anger Management

Course Hours:16

Course Description: This training program aims to help you adopt a more constructive attitude towards your anger and to more effectively manage anger in others as well. Practical activities and tools that will empower those who act out their anger in negative ways to gain better control of their anger and their lives and use it as a tool to motivate and empower them to affirm their integrity or boundaries. The program will encourage participants to look deep inside to explore the roots of their anger and present alternatives to the old ways of thinking and dealing with anger.

 

Building High Performing Teams

Course Hours:8

Course Description: This course is designed to help you to create a more professional, dynamic and effective work team that enjoys the work environment and consistently achieves more. A highly engaging one-day training program packed with a plethora of fun activities and games focusing on the key characteristics of high performing teams. The high energy training program will help you equip members of a team with the essential skill set and mind set to be a professional team player in a high performing team in which every individual takes responsibility to be productive, proactive and reliable.

Business Etiquette

Course Hours:8

Course Description: This program is designed to provide participants with all the information about business etiquette and protocol they need to conduct business with more confidence,

know-how, grace, and efficiency. And, they will be able to put themselves and others at ease by showing more confidence and poise in business settings

Communicating With Clarity and Impact

Course Hours:8

Course Description: This high energy one day program is designed to focus on the foundation communication skills: listening, asking insightful questions, and recognizing the power nonverbal communication. Participants will learn how to build rapport using simple NLP techniques such as pacing and leading which can translate into positive results.

 

Presenting with Impact

Course Hours:16

Course Description: This program is designed to provide a guiding framework to teach others how to design, develop, and deliver compelling, high impact presentations. Participants will learn simple, innovative concepts they can apply throughout the design and delivery process. Additionally, participants will review how to structure presentations, research content, create impactful visuals and enhance their delivery skills


Setting Others up for Success

Course Hours:8

Course Description: The workshop is designed for those who work in support positions. Participants will improve their communication, personal management, and collaboration skills, as well as learn how to make a good first impression, set the right expectations, and drive performance through effective teamwork.

 

Train the Trainer

Course Hours:16

Course Description: This program is designed to provide the groundwork for trainers to begin developing and refining their training and facilitation skills using a variety of methods to deliver the best learning experiences and improve learner engagement and retention. Over time, trainers will develop their practical skills further because of this course.

Time Management

Course Hours:8

Course Description: This program is designed to explain for the participants how to manage themselves. By first taking an analytical look at their current use of time, participants learn to use tools and techniques to set goals, plan, prioritize, and delegate. They will also explore how to manage their relations with others when it’s related to time management. This high energy course equips participants with what they need to be in control of their time rather than being in the control of other people, events and interruptions.

Find a Way to Say YES

Course Hours:8

Course Description: This course combines the best in corporate training with the best in personal motivation. Throughout the program call center agents discover that it’s truly up to them to make a difference and that each call center agent is directly responsible for the success of the business. The program focuses not only on the people but also on the skills set agents need to connect better with customers and provide an exceptional customer experience. Agents learn that by empathizing, taking ownership of customer’s issues, and using customer centric strategies to solve business challenges they will create customer loyalty and build customer centric bridges

Front Line Retail Selling Skills

Course Hours:12

Course Description: This course focuses on learning how to structure a conversation where the customers feel at ease and have their needs handled speedily. At the same time, they will develop techniques to better build lasting relationships, adapt their communication style, develop trust, and build true customer loyalty that results in repeat business

 

Professional Selling Skills

Course Hours:12

Course Description: This sales training program explores the right skill and mind sets for a professional sales person. Participants will learn essential sales skills, from controlling the conversation and asking the right questions to uncovering customer needs and adjusting the message accordingly. At the core of this program is a more effective and more professional sales approach. This approach depends on asking a series of questions in a specific order. It will enable participants to find out their customers’ needs, uncover problems, and ask questions that help the customer realize the problem he hasn’t been paying attention to is now too big to ignore. Part of this program will focus on dealing with buyers’ different personalities. Participants will learn how considering each buyer’s personality and modifying their selling style slightly to match each customer’s personality will help them close more sales

Sales Management

Course Hours:12

Course Description: This course is focused on successful sales manager’s job is to provide clear direction and support to his/her team that will enable them to excel and to reach their full

potential. Sales managers often rise to this position from a successful career in sales. But, the skills required of a successful sales manager are quite different from the skills of a successful sales person. This is the reason many top sales people fail as sales managers.

Vision, Energy & Passion to Serve – Professional Customer Service Training

Course Hours:12

Course Description: This course is designed to help participants become more flexible and inspirational communicators able to engage customers and to deliver world class customer care with energy and commitment

Marketing Essentials

Course Hours:14

Course Description: This course is designed to help you transition from thinking like a consumer to thinking more like a marketer. It takes a step by step approach to clearly outline the whole marketing process from marketing research to putting together a marketing strategy and a marketing plan. Fundamental marketing concepts will be clearly explained through discussions, examples and activities. In this program, we will also explore the dramatic changes in marketing due to the new advancements in technology, social media and the internet.

 

Pathways to Service Excellence

Course Hours:8

Course Description: This course is focused on the best learning experiences occur when you learn specific concepts, then practice them during the training and walk out with a solid technique you can apply the next day on the job.

Competent Leadership – IDL

Course Hours:22

Course Description: In a world dominated by technology, human capital has become a significant competitive advantage. While any company can buy technology, only the best-managed companies succeed in obtaining optimum performance from their employees. The key to becoming an effective manager lies in learning the appropriate skills, applying them and acquiring experience. Although this process necessarily takes time, it starts with creating a solid foundation in management. The objective of this program is to help participants create a basis on which they can develop and practice their management.

Strategic Problem Solving – IDL

Course Hours:22

Course Description: In this course, participants will learn the required techniques and processes that will help them understand the root cause(s) of a strategic problem (or issue) and make the best decision in different circumstances. Creative problem solving is taken to the strategic level in order to handle crisis situation.

Strategic Management and Planning – IDL

Course Hours:10

Course Description: This course is designed to address the recently observed market need to develop the fundamental skills of strategic management and planning for those who are working in the middle management level and prepared for top management positions.

Change Matters – IDL

Course Hours:10

Course Description: This training program focuses on what it actually feels like during a workplace change or a personal change. It provides you with a logical framework to assist you in gaining perspective on the change situation you are facing and its impact and helping you develop insight that will guide you through the transition. This program is to help you take responsibility for how you react and respond to a change by giving you a set of tools and techniques of self-awareness to light up the curves and sometimes bumpy ride on your road to change

Conflict Resolution – IDL

Course Hours:10

Course Description: This Program is design to explore the definition of conflict and presents how conflict situations can have positive outcomes. Participants will practice a conflict resolution process to successfully handle workplace conflict and will learn common tactics, counter tactics, that used in conflict resolutions.

 

Creative Problem Solving and Decision Making – IDL

Course Hours:10

Course Description: This program is designed to introduce a variety of creative solution generation and decision-making techniques. Participants will develop the skills necessary to analyze a problem, generate creative solutions, and decide which solution most closely matches their needs.

Lead, Motivate and Inspire – IDL

Course Hours:10

Course Description: This program will help the participant to be a leader in bringing out the best in yourself and others by exploring the most critical leadership success factors of strong leadership that will help you bring your people together, motivate, energize and inspire them to their full potential to achieve extraordinary things.

Managing People – IDL

Course Hours:14

Course Description: This program will help the participant to delegates to develop the key skills that underpin performance management, focusing on four management fundamentals. It teaches the key management concepts with a fun practice activity in each module to help delegates apply the concepts learned in a fun interactive manner.


Emotional Intelligence – IDL

Course Hours:10

Course Description: This course is designed to a help participant improve their emotional intelligence skills enabling them to use emotional information from themselves and others, integrate this with their thinking for better decision making helping them to more easily get what they want from the immediate situation and from life in general.

 

Coaching People – IDL

Course Hours:10

Course Description: This program, is designed to teach participants a structured process that will enable them to systematically develop their people and unlock their potential to improve their performance. Participants will learn through a series of hands-on activities, and practice two different coaching models (Continuous support coaching model & GROW coaching model) enabling them to turn work experienced problems into learning situations

The Super Office Managers – IDL

Course Hours:22

Course Description: Learning how to efficiently organize, administer, and manage are the key takeaways from this course. It covers office equipment, and systems. Office functions and duties of managers and administrators will be taught in this course, which will give you a positive impact in gaining an office manager or office administrator role.

Critical Thinking – IDL

Course Hours:10

Course Description: This program is designed to help workers – with all management levels – solve problems, make good decisions, and use sound judgment. In addition to developing their critical thinking abilities

Administrative Assistant Skills – IDL

Course Hours:10

Course Description: This course focuses on the most important attitudes, skills, and knowledge a professional administrative assistant should possess. These include demonstrating clear confident verbal, non-verbal and written communication, professional communication as well as managing both an organized office and an organized boss by always staying in control. Additionally, participants will create a clear plan of how to improve their personal skills when interacting with others.

 

Anger Management – IDL

Course Hours:14

Course Description: This training program aims to help you adopt a more constructive attitude towards your anger and to more effectively manage anger in others as well. Practical activities and tools that will empower those who act out their anger in negative ways to gain better control of their anger and their lives and use it as a tool to motivate and empower them to affirm their integrity or boundaries. The program will encourage participants to look deep inside to explore the roots of their anger and present alternatives to the old ways of thinking and dealing with anger.

 

Building High Performing Teams – IDL

Course Hours:10

Course Description: This course is designed to help you to create a more professional, dynamic and effective work team that enjoys  the work environment and consistently achieves more. A highly engaging one-day training program packed with a plethora of fun activities and games focusing on the key characteristics of high performing teams. The high energy training program will help you equip members of a team with the essential skill set and mind set to be a professional team player in a high performing team in which every individual takes responsibility to be productive, proactive and reliable.

Business Etiquette – IDL

Course Hours:10

Course Description: This program is designed to provide participants with all the information about business etiquette and protocol they need to conduct business with more confidence,

know-how, grace, and efficiency. And, they will be able to put themselves and others at ease by showing more confidence and poise in business settings

Communicating With Clarity and Impact – IDL

Course Hours:10

Course Description: This high energy one day program is designed to focus on the foundation communication skills: listening, asking insightful questions, and recognizing the power nonverbal communication. Participants will learn how to build rapport using simple NLP techniques such as pacing and leading which can translate into positive results.

 

Presenting with Impact – IDL

Course Hours:14

Course Description: This program is designed to provide a guiding framework to teach others how to design, develop, and deliver compelling, high impact presentations. Participants will learn simple, innovative concepts they can apply throughout the design and delivery process. Additionally, participants will review how to structure presentations, research content, create impactful visuals and enhance their delivery skills


Setting Others up for Success – IDL

Course Hours:10

Course Description: The workshop is designed for those who work in support positions. Participants will improve their communication, personal management, and collaboration skills, as well as learn how to make a good first impression, set the right expectations, and drive performance through effective teamwork.

 

Train the Trainer – IDL

Course Hours:14

Course Description: This program is designed to provide the groundwork for trainers to begin developing and refining their training and facilitation skills using a variety of methods to deliver the best learning experiences and improve learner engagement and retention. Over time, trainers will develop their practical skills further because of this course.

Time Management – IDL

Course Hours:10

Course Description: This program is designed to explain for the participants how to manage themselves. By first taking an analytical look at their current use of time, participants learn to use tools and techniques to set goals, plan, prioritize, and delegate. They will also explore how to manage their relations with others when it’s related to time management. This high energy course equips participants with what they need to be in control of their time rather than being in the control of other people, events and interruptions.

 

Find a Way to Say YES – IDL

Course Hours:10

Course Description: This course combines the best in corporate training with the best in personal motivation. Throughout the program call center agents discover that it’s truly up to them to make a difference and that each call center agent is directly responsible for the success of the business. The program focuses not only on the people but also on the skills set agents need to connect better with customers and provide an exceptional customer experience. Agents learn that by empathizing, taking ownership of customer’s issues, and using customer centric strategies to solve business challenges they will create customer loyalty and build customer centric bridges

Front Line Retail Selling Skills – IDL

Course Hours:10

Course Description: This course focuses on learning how to structure a conversation where the customers feel at ease and have their needs handled speedily. At the same time, they will develop techniques to better build lasting relationships, adapt their communication style, develop trust, and build true customer loyalty that results in repeat business

Negotiating for Results – IDL

Course Hours:14

Course Description: This course focuses on learning how to structure a conversation where the customers feel at ease and have their needs handled speedily. At the same time, they will develop techniques to better build lasting relationships, adapt their communication style, develop trust, and build true customer loyalty that results in repeat business

Professional Selling Skills – IDL

Course Hours:10

Course Description: This sales training program explores the right skill and mind sets for a professional sales person. Participants will learn essential sales skills, from controlling the conversation and asking the right questions to uncovering customer needs and adjusting the message accordingly. At the core of this program is a more effective and more professional sales approach. This approach depends on asking a series of questions in a specific order. It will enable participants to find out their customers’ needs, uncover problems, and ask questions that help the customer realize the problem he hasn’t been paying attention to is now too big to ignore. Part of this program will focus on dealing with buyers’ different personalities. Participants will learn how considering each buyer’s personality and modifying their selling style slightly to match each customer’s personality will help them close more sales

Sales Management – IDL

Course Hours:10

Course Description: This course is focused on successful sales manager’s job is to provide clear direction and support to his/her team that will enable them to excel and to reach their full

potential. Sales managers often rise to this position from a successful career in sales. But, the skills required of a successful sales manager are quite different from the skills of a successful sales person. This is the reason many top sales people fail as sales managers.

Vision, Energy & Passion to Serve – Professional Customer Service Training – IDL

Course Hours:10

Course Description: This course is designed to help participants become more flexible and inspirational communicators able to engage customers and to deliver world class customer care with energy and commitment

Marketing Essentials – IDL

Course Hours:12

Course Description: This course is designed to help you transition from thinking like a consumer to thinking more like a marketer. It takes a step by step approach to clearly outline the whole marketing process from marketing research to putting together a marketing strategy and a marketing plan. Fundamental marketing concepts will be clearly explained through discussions, examples and activities. In this program, we will also explore the dramatic changes in marketing due to the new advancements in technology, social media and the internet.

 

Pathways to Service Excellence – IDL

Course Hours:10

Course Description: This course is focused on the best learning experiences occur when you learn specific concepts, then practice them during the training and walk out with a solid technique you can apply the next day on the job.

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For more information, you can get in touch with us through our email: pmdprograms@ebi.gov.eg

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