The Egyptian Banking Institute (EBI) is proud to offer a digital learning platform in almost every field including banking, management & leadership, small & medium enterprises and information technology. Not only is digital learning a vastly advanced technological medium, but it also provides you with a great deal of flexibility, allowing you to study at any time from any place at your own convenient speed without worrying about timetables and schedules. By working with a variety of e-learning experts, you’ll acquire a range of practical strategies to apply in your own work and contribute to your own knowledge.

Through our digital learning platform, you can learn by watching videos, listening to audio and reading articles. Many of these steps are followed by short quizzes to also help you check that you have understood. We envision a world where anyone, anywhere can transform their life by accessing the best learning experience. Find the right course now to meet your needs from our library of ready to go e-learning courses.

Browse our course list below to find something that you’d like to learn about.

Banking and Finance

A healthy banking sector is crucial to the health of a developed economy. The very business of banking involves managing risk and the global financial crisis highlighted the damage that poor risk management can cause to both individual banks and the overall financial system. While there is nothing new about bank risk (banks have been failing since they were invented), something clearly went awry as the events of the crisis testify.

Objectives

During this course, participants will learn the concept of risk management, its function & types and processes in the banking environment.  Participants will learn the relationship between business strategy and risk and the various tools and techniques that banks use for assessing and managing/mitigating risk.

Who is the course for?

This course is aimed primarily at those working in a commercial/wholesale banking environment where risk assessment and credit approval is based on objective and subjective analysis and experience. However, much of the material is sufficiently generic to be relevant to retail/consumer/SME banking businesses as well.

Duration: 8 Hours

Content:

  • The definition of risk in the context of banking
  • Key risk concepts such as risk capacity, risk appetite, risk tolerance, and risk exposure
  • The main criteria for successful risk management and the difference between top-down and bottom-up risk management
  • The main risk types and how they influence the risk management framework
  • Key risk measures and the benefits and issues associated with their use
  • Risk modeling, model risk, and data quality issues
  • The relationship between business strategy and risk and the importance of aligning risk appetite with strategy
  • The stages in the risk decisioning process and how such decisions can impact risk exposure
  • The difference between “originate-to-hold” and “proactive” approaches to managing risk
  • The various tools and techniques that banks use for assessing and managing/mitigating risk
  • Stress testing
  • Risk reporting, from the perspective of both internal reports and external/regulatory reports

Price

  • EGP 450 for One Month License
  • EGP 650 Three Months License

Enroll Now                                                      Enroll Now

One Month License                                       Three Months License

This course is designed to equip you with all of the fundamentals of consumer/retail banking.

Objectives

This course defines and positions the consumer bank product and service offering within the broader financial services industry and against a background where consumer banks have assumed increased relative importance post-financial crisis. There is particular emphasis on increased regulatory requirements from a day-to-day sales and operational standpoint, with the course setting out where appropriate the effects of enabling legislation that has altered the competitive landscape. The consumer banking distribution model has changed dramatically in recent years, with the preeminence of the branch in terms of transaction volume being usurped by an array of remote channels including direct (telephone/Internet) and mobile/smartphone banking. You will learn how the role and design of the branch banking experience has been reconfigured so as to act as both an advisory-led channel and as a hub for technology-led remote banking services. The course emphasizes how consumer banking is now a multichannel environment and how effective channel management requires breaking down the established “silo” mentality and taking an overall customer viewpoint within the context of service excellence.

Who is the course for?

This course is aimed for Customer Service personnel, Tellers, Branch Operations and any new joiner to a bank

Duration: 12.5 Hours

Content

  • Consumer Banking – Introduction
  • Consumer Banking – Product
  • Branch Banking
  • Banking Channel – Management
  • Consumer Banking – Marketing
  • Consumer Banking – Selling
  • Consumer Banking – Customer Service
  • Consumer Payment
  • Advanced Payment Methods
  • Cards Issuing – Introduction
  • Cards Payments – Merchant Acquiring
  • Cards Marketing

Price

EGP 450 for One Month License

EGP 650 Three Months License

Enroll Now                                                      Enroll Now

One Month License                                       Three Months License

The global financial crisis highlighted many issues, not least of which was some extraordinary mismanagement of credit risk. Post-crisis reviews pointed to a major breakdown in loan underwriting standards and indicated that far too much lending prior to the crisis was either irresponsible or not very prudent. As events proved, banks and other financial institutions can lose billions, or even go out of business, due to their failure to manage credit risk properly.  This course, Credit Analysis, is part of a series of courses that are designed for financial market professionals looking to better understand and manage credit risk in a post-crisis world. Rather than focusing on how to perform credit analysis, the series adopts a “top-down” view of credit risk and its management, covering many areas that are not currently well articulated. While financial analysis has a role, well-trained bankers need to understand much more than financial statements and ratios in order to determine the ability of borrowers and counterparties to repay their obligations. In keeping with this top-down approach, the series is divided into the following courses: Introduction to Credit Risk Credit Risk Management Credit Risk Appetite Credit Risk Measurement Credit Risk Customer Management Credit Analysis Credit Risk Mitigation Credit Risk Problem Customer Management

Objectives

  • Understand the concept of credit analysis that will help credit analysts and other interest parties to extract meaningful information from the key sources of financial data and information – the balance sheet, the income statement, and the statement of cash flows.
  • Understand balance sheet structures in detail and the key measures – such as the debt/equity ratio and various liquidity ratios – that can be derived from balance sheet values.
  • Understand the structure and elements of an income statement and various income/profit measures, such as gross and net income/profit, and profitability ratios, such as gross and net margins, that can be derived from income statement values. In addition to measures such as earnings per share, dividend payout ratios, and dividend cover.
  • Get an overview at the statement of cash flows, and the cash conversion cycle and its impact on working capital ratios. Working capital days measures are also covered, including the use of such measures to identify the drivers of cash flow from operations. Other measures, such as EBITDA, are also explained, along with balance sheet structural elements – such as overleverage – that can have adverse cash flow implications. Finally, the topic of cash flow forecasting and associated stress testing are also introduced.
  • Identify how information from financial statements can be used to calculate key financial ratios such as return on equity (ROE) and other ratios that can be calculated using information from sources such as share prices
  • Recognize the importance of financial forecasting in overcoming the backward-looking nature of audited financial statements and the need for clear assumptions when forecasting, the role of stress testing, and the common pitfalls that analysts need to watch out for when building their forecasts.
  • Recognize how a business entity’s structure, business models, and the industry in which it operates affect the size and complexity of the entity and its financial statements.
  • Understand the techniques credit analysts use to gauge the strengths and weakness of a business. The scenario shows how analysts apply different financial measures and ratios to a company’s historical and forecast financial statements. It also demonstrates how analysts employ stress testing and scenario analysis to estimate company performance under different stress scenarios. Prerequisite Knowledge: A good understanding of financial statements and the techniques of credit analysis is required

Who is the course for?

This course is aimed primarily at those working in a commercial/wholesale credit environment where risk assessment and credit approval is based on objective and subjective analysis and experience. However, much of the material is sufficiently generic to be relevant to retail/consumer/SME banking institutions as well.

Duration: 8.83 Hours

Content

  • Credit Analysis – An Introduction
  • Credit Analysis – Balance Sheet Analysis
  • Credit Analysis – Income Statement Analysis
  • Credit Analysis – Cash Flow Analysis
  • Credit Analysis – Performance & Other Measures
  • Credit Analysis – Forecasting
  • Credit Analysis – Other Factors
  • Credit Analysis – Scenario
  • Credit Analysis – Assessment

Price: EGP 450 for One Month License

Enroll Now

The global financial crisis highlighted that the quantity and quality of bank capital was inadequate. The crisis also underlined the need for regulators to address not simply capital adequacy, but also liquidity and leverage. This course focuses on the broad Basel regulatory framework introduced in the years following the crisis.

Objectives

By the end of this program you will be able to:

1.Recognize the components of the capital adequacy ratio (CAR) and how their values are determined and identify the permitted approaches for regulatory capital calculations for Pillar 1 risks

2.Recognize the importance of capital for loss-absorbency purposes and the various components of regulatory capital   Identify the key Basel III requirements related to capital adequacy (Pillar 1), including the permitted approaches to calculating regulatory capital and the minimum capital ratios

3.Recognize the need for the Basel III framework to include requirements related to liquidity and leverage Calculate a bank’s Liquidity Coverage Ratio (LCR), Net Stable Funding Ratio (NSFR), and leverage ratio

4.Recognize the purpose of the Pillar 2 framework and the four key principles outlined by the Basel Committee on Banking Supervision (BCBS) Identify the steps involved in the ICAAP process. This tutorial describes the Pillar 2 regime in detail.  

5.Identify how the Pillar 3 disclosure regime has evolved through the years and the challenges that banks face in meeting these requirements recognize the key Pillar 3 disclosure obligations and the templates/tables that banks must use when making such disclosures. This tutorial describes the Pillar 3 regime in detail.  

Who is the course for?

This course aims to provide all staff at banks and other financial institutions with an in-depth understanding of the Basel III regulatory framework.

Content:

  • The evolution of regulatory capital requirements from (Basel I) to the “three pillars” approach introduced by Basel II and retained by Basel III
    • The major changes to the capital adequacy regime under Basel III
    • The various permitted approaches for regulatory capital calculations for Pillar 1 risks
    • The components and methodology of the Basel III liquidity ratios (LCR and NSFR) and leverage ratio
    • The requirements for banks and regulators under Pillar 2, including ICAAP and SREP
    • The disclosure requirements under Pillar 3 and the associated reporting challenges for banks

Course Date and Duration:

Hours: 6.8 hours

Date:

4 May – 4 June (One Month License)

4 May – 4 July (Three Month License)

Price

EGP 400 for One Month License

EGP 650 Three Months License

Enroll Now                                                      Enroll Now

One Month License                                       Three Months License

This course describes the increasingly complex world of asset-liability management (ALM) and treasury management. These functions are responsible for controlling some of the many risks faced by financial institutions, particularly commercial banks. As such, the performance of the ALM/treasury function is fundamental to a bank’s ability to thrive in different economic environments. A well-run ALM/treasury operation improves the reputation of an organization and should identify profitable opportunities with a balanced division of risk and reward.

Objectives:

By the end of this program you will be able to:

1.Identify the main categories of the bank balance sheets and income statements    Recognize some of the key ratios and measures used to assess risk, regulatory compliance, and bank performance   

2.Recognize the roles of ALM and treasury management in managing risk, profit optimization, and ensuring regulatory compliance   Identify the risk management framework for ALM and treasury management 

3.Identify strategic ALM and understand the issues and challenges in strategic ALM decisions  

4.Identify the tools and techniques used to assess liquidity risk Identify the tools and techniques used to assess interest rate risk Recognize how both liquidity and interest rate risk can be managed

5.Recognize the role of treasury operations and the most appropriate organizational structure for those operations as well some of the treasury activities undertaken on a daily basis.

6.Apply a scenario, in the head office of a moderately sized bank, to focus on intraday cash management but will touch on aspects of preplanning and the need to address potential funding shortfalls.

Who is the course for?

This course is aimed primarily at those working in a commercial/wholesale banking environment where risk assessment is based on objective and subjective analysis and experience. However, much of the material is sufficiently generic to be relevant to retail/consumer/SME banking businesses as well.

Content:

  • How bank balance sheets and income statements have changed as a result of the financial crisis
    • The function of a bank’s ALM/treasury management Dept.
    • The issues and challenges associated with making strategic ALM decisions
    • The tools and techniques that banks use to manage liquidity and interest rate risk
    • The role of bank treasury operations and the most appropriate organizational structure for those operations

Course Date and Duration:

Hours: 7.1 hours

Date:

4 May – 4 June (One Month License)

4 May – 4 July (Three Month License)

Price:

EGP 400 for One Month License

EGP 650 for Three Months License

Enroll Now                                                      Enroll Now

One Month License                                       Three Months License

FinTech (financial technology) refers to new technologies and innovations that aim to disrupt and compete with traditional approaches to the delivery of financial products and services.

Objectives:

By the end of this program you will be able to:

  1. Provide an overview of bitcoin – the precursor of cryptocurrencies –
  2. Describe how the blockchain system really works and the key challenges involved in building a distributed database
  3. Introduce the concept and how to build a blockchain product and outlines some of the many potential applications of blockchain
  4. Introduce the different types of crypto assets and outlines some of the evolving issues and challenges the asset class is facing.
  5. Provide the use of data analytics and big data, with a particular focus on machine learning
  6. Provide RPA, including its benefits and limitations, particularly in the context of the financial industry.
  7. Familiarize yourself with Artificial intelligence (AI) including the different types of AI and the drivers of growth, particularly in the context of the financial industry.
  8. Introduce Robo-advisors are challenging the incumbent model of human advisors by automating the investment process through algorithms.
  9. Provide an overview of The Internet of Things IoT, with a particular focus on its application and value to the financial industry.
  10. Acquaint with the concept of an ERP platform, including its benefits and implementation challenges

Who is the course for?

This course is aimed at all personnel seeking a high-level overview of the key topics and trends in the FinTech industry, particularly in relation to its impact on the banking and broader financial sector.

Content:

  • The rise of bitcoin and the blockchain technology the key challenges involved in building a distributed database
  • The concept of smart contracts and their association with blockchain
  • The potential of blockchain in relation to the financial sector
  • The different types of crypto asset and the evolving issues
  • The use of initial coin offerings (ICOs) by entrepreneurs and start-ups seeking funding in the crypto space
  • The role of data analytics and big data
  • The different types of artificial intelligence (AI) and the drivers of growth of the financial sector
  • The emergence of robo-advisors and how they are challenging the incumbent wealth management model
  • The Internet of Things (IoT) and value to the financial industry
  • The concept of ERP and how ERP are a key focus area for many corporates

Course Date and Duration:

Hours: 7.1 hours

Date:

12 May – 12 June (One Month License)

12 May – 12 August (Three Month License)

Price:

EGP 400 for One Month License

EGP 650 for Three Months License

Enroll Now                                                      Enroll Now

One Month License                                       Three Months License

Performance and Management Development

Managing virtual teams to create success in terms of team performance through key collaborative relationships using effective communication relationships & agile skillsets, aiming to minimize the risks and embrace challenges of the dynamic business environment while maintaining excellence in team performance

Objectives

By the end of the program you will be able to:

  • Understand the virtual/remote business environment principals, benefits and challenges.
  • Build up required skillsets to positively interact with virtual team members
  • Establish a high-performance virtual team
  • Identify the framework for virtual teams
  • Monitor the team performance virtually

Who is the course for?

This course is aimed at the level of Line Managers at any organization

Duration: 8 Hours

Date & Time

  • Monday 11 May 2020, from 10:00 AM – 12:00 PM
  • Wednesday 13 May 2020, from 10:00 AM – 12:00 PM
  • Monday 18 May 2020, from 10:00 AM – 12:00 PM
  • Wednesday 20 May 2020, from 10:00 AM – 12:00 PM

Content

Module 1: Introduction to Virtual Business Environment

  • Principals of virtual business environment
  • Benefits of virtual business environment
  • Challenges & obstacles in virtual business environment

Module 2: Management Skillsets

  • Communication skills
  • Technology skills
  • Virtual reporting skills
  • Feedback skills

Module3: Building up Virtual Teams

  • Create communication channels (meetings/videos/chats/messages)
  • Develop trust channels
  • Maintaining motivation

Module 4: Setting the Virtual Framework

  • Finding balance and structure in case of working with different time zones.
  • Making virtual meetings a success
  • Optimize your team workflows, processes and tracking
  • Practical strategies for effective virtual team management

Module 5: Mentoring and Evaluation the Team Performance Virtually

  • Avoid escalating disagreements that tend to arise from employees not being in the same room.
  • Monitor virtual work
  • Provide effective reviews without micro-managing or losing control of the team

Price: EGP 1,965

Enroll Now

This high energy one day program is designed to focus on the foundation communication skills: listening, asking insightful questions, and recognizing the power non-verbal communication. Participants will learn how to build rapport using simple NLP techniques such as pacing and leading which can translate into positive results. Participants will also learn how to combine voice tone, body language with language that engages others. Using a four-point communications model, participant will be able to communicate their messages more clearly, confidently and effectively

Objectives

By the end of this program you will be able to:

  • Communicate clearly, confidently and assertively.
  • Engage better with other by listening more effectively and asking insightful questions.
  • Use techniques to build better rapport with others.
  • Combine tone of voice, body language with the right language to communicate the intended message more clearly.
  • Use four principles to communicate with impact.

Who is the course for?

This course is aimed for professionals who wish to polish their communication skills

Duration: 4 Hours

Date & Time: Monday 15 June 2020 – Wednesday 17 June, from 10:00 AM – 12:00 PM

Content

Module 1: How Well Do You Communicate?

  • How well do you communicate?
  • What makes a great communicator?
  • Four basic principles of communication

Module 2: Use Engaging Language

  • Focus on behavior, not personality
  • Be specific
  • “I” messages and owning your language

Module 3: Use the Power of Questions

  • Controlling a conversation
  • Different types of questions
  • The questioning funnel

Module 4: Use Active Listening

  • Evaluate your listening skills
  • Listening and empathy
  • Active listening
  • How to listen better

Module 5: Use Non-Verbal Communication and Build Rapport

  • Importance of rapport
  • Matching non-verbal communication
  • Importance of body language

Price: EGP 925

 

Enroll Now

A successful sales manager’s job is to provide clear direction and support to his/her team that will enable them to excel and to reach their full potential. Sales managers often rise to this position from a successful career in sales. But, the skills required of a successful sales manager are quite different from the skills of a successful sales person. This is the reason many top sales people fail as sales managers. After completing this highly interactive two-day program, participants will understand the responsibilities of a successful sales manager and how it differs from the role of a sales person. Participants will explore key leadership skills that will help motivate their sales team to excellence. Additionally, participants will learn specialized sales management skills such as sales forecasting, planning, and monitoring

Objectives

By the end of this program you will be able to:

  • Describe the roles and responsibilities of a sales manager
  • Use sales plans and targeting techniques to achieve better results from sales team members
  • Prepare a sales forecast and a sales plan
  • Using assessment tools, properly observe, evaluate, and give feedback, and set performance development objectives to team members
  • Create an environment that motivates their sales team to perform at their best
  • Run more effective sales meetings and morning huddles to inspire, motivate and provide clear direction to sales team members

Who is the course for?

This course is aimed for professionals working in the field of Sales

Duration: 4 Hours

Date & Time

  • Monday 08 June 2020, from 10:00 AM – 12:00 PM
  • Wednesday 10 June 2020, from 10:00 AM – 12:00 PM

Content

Introduction

  • A Sales Management Primer
  • What is your job?
  • What does a sales manager do?
  • Sales manager vs. salesman
  • The perfect sales person

Module 1: A strategic look at sales management

  • Sales management: strategic or tactical
  • What are my Critical Success Factors (CSF’s)?
  • SWOT and PESTLE analysis

Module 2: Sales forecasting

  • What is forecasting?
  • Forecasting approaches
  • Four step process to create a sales forecast

Module 3: Sales planning

  • Components of a sales plan
  • Putting your plan together
  • Questions your sales plan should answer
  • Sales planning best practices
  • Sales planning skill practice

Module 4: Sales performance management

  • Setting sales objectives
  • The three step sales performance control plan
  • Three guidelines for sales performance evaluations
  • Handling the underperforming sales team member.

Module 5: Motivating your sales team

  • What motivates us?
  • Knowing your team inside out
  • Creating a motivating environment for your team
  • Motivational tips

Module 6: Running effective sales meetings.

  • Effective vs. badly run sales meetings
  • Planning your sales meeting sequence
  • Successful sales meeting checklist
  • Team Huddle vs. Team Meeting

Price: EGP 925

Enroll Now

This fun high energy call center customer excellence program combines the best in corporate training with the best in personal motivation. Throughout the program call center agents discover that it’s truly up to them to make a difference and that each call center agent is directly responsible for the success of the business. The program focuses not only on the people but also on the skills set agents need to connect better with customers and provide an exceptional customer experience. Agents learn that by empathizing, taking ownership of customer’s issues, and using customer centric strategies to solve business challenges they will create customer loyalty and build customer centric bridges,

Objectives

By the end of this program you will be able to:

  • Explain how their role is instrumental in delivering a high-performance customer focused environment.
  • List the attitudes, skills, and knowledge required to be a professional customer care representative.
  • Create stronger connections with customer and enhance their personal communication.
  • Explain the basics of customer psychology, rapport building, and adapting their communication styles for positive customer interactions.

Who is the course for?

This course is aimed for call center customer service agents

Duration: 4 Hours

Date & Time

  • Monday 22 June 2020, from 10:00 AM – 12:00 PM
  • Wednesday 24 June 2020, from 10:00 AM – 12:00 PM

Content

Introduction

  • Ice breaking activity
  • The perfect call center agent
  • Attitudes, skills, and knowledge
  • The professional call center agent skills set, mind set and customer knowledge

Module 1: The Professional Call Center Agent Mind Set

  • First impressions – voice recording activity
  • Characteristics of high performing service providers
  • Logic and emotion when it comes to buying or continuing to use a product or service

Module 2: The Professional Call Center Agent Skill Set

  • Are you an expert?
  • Active listening
  • Use the power of questions
  • Use best practice telephone customer care techniques

Module 3: Know Your Caller’s Personality Style

  • Find out your personality style
  • The communication styles model

Dealing with different caller personalities

Price: EGP 925

Enroll Now

Through a series of hands-on activities and key emotional intelligence concepts, this one-day training program will help participants improve their emotional intelligence skills enabling them to use emotional information from themselves and others, integrate this with their thinking for better decision making helping them to more easily get what they want from the immediate situation and from life in general. This highly interactive training program will help participants become more balanced in their thinking, feeling and doing by giving them the essential skill and mindset for proper self-awareness, self-management, self-motivation and relationship management empowering them with a choice in how they think, feel and act

Objectives

By the end of this program you will be able to:

  • Understand what emotional intelligence is, and how it can improve both their personal and professional life
  • Understand the importance of self-awareness and getting in touch and understand their feelings and emotions in developing their emotional intelligence skills
  • Practice techniques to self-motivate, control emotions and challenge negative thought patterns
  • Understand the importance of empathy and developing your social awareness for properly managing relationships with other as an emotionally intelligent person

Who is the course for?

This course is aimed for those who wish to improve their emotional intelligence skills

Duration: 6 Hours

Date & Time

  • Sunday 07 June 2020, from 10:00 AM – 12:00 PM
  • Tuesday 09 June 2020, from 10:00 AM – 12:00 PM
  • Thursday 11 June 2020, from 10:00 AM – 12:00 PM

Content

Module 1: An Emotional Intelligence Primer

  • Opening activity – Importance of emotional intelligence
  • What is emotional intelligence?
  • Daniel Goleman’s Emotional Intelligence Framework
  • How Emotionally Intelligent are you? – Self-Assessment

Module 2: Self-Awareness

  • Knowing yourself
  • Feelings, Moods and Emotions
  • The Language of Emotions
  • Knowing your strengths and weaknesses

Module 3: Self-Management

  • “Manage This” – Activity – Creating positive brain connections
  • “Waking up on the wrong side of the bed” – Self-Management activity
  • Lessons from the wizard of Oz
  • Self-Management techniques

Module 4: Self-Motivation

  • What motivates us? – Activity
  • Setting goals and having a plan as a motivator
  • Getting in “The Flow”

Module 5: Empathy

  • What is Empathy?
  • Empathy Vs Sympathy
  • Empathy and sensing what others feel – skill practice activity
  • Active empathetic listening

Module 6: Relationship Management

  • Getting the change, you want – Practice activities (Push/Pull, Change plan)
  • The building blocks for managing relationships
  • Ten habits of emotionally intelligent people

Price: EGP 1,385

Enroll Now

 

Small & Medium Enterprises

This training program will assist and equip SME Bankers to acquire the necessary skills to scale up SME banking operations. This training provides an overview of the global best practices in SME banking, and shows how to adapt these practices to local market conditions.

Objectives

By the end of this program you will be able to:

  • Have an overview on the SME Banking market, constraints, and integrated approach to SME Banking
  • Understand what are the components of a successful SME banking business model, critical success factors, types of business models and typical performance issues
  • Identify the techniques to understand the SME market, identify SME sub-segments’ needs, competitive advantages for banks, and development of value propositions for SMEs
  • Understand Customer Relationship Management, SME customer segmentation, acquisition, cross-sell, retention, optimization of collections and data management
  • Understand the importance of product design & strategies for SMEs, product bundling, integration of personal and business banking, non-financial advisory services, piloting and testing of products
  • Know what are the key features of successful SME sales strategy and how to elaborate one, sales targets, key performance indicators, and monitoring. Effective delivery channels, distribution and promotion strategies
  • Understand Credit Risk of SMEs, approaches to lending, application and behavioral scoring, portfolio management & early warning indicator frameworks, collections and recoveries
  • Understand needs for SMEs from Information Technology (IT) perspective, role and use of Customer Relationship Management and Loan Origination systems (CRM.LOR), and importance of automation in SME lending to increase profitability
  • Identify what are the key competencies for staffing in SME business, personalized training, best practice key performance indicators and design of incentive programs for staff.

Who is the course for?

This course is aimed for newcomer SME banking officers and managers

Duration: 12 hours  

Date & Time: Saturday 5 May 2020 till 4 June 2020, from 7:00 PM – 9:00 PM

Content

  • Module 1: Introduction and Overview of SME Banking
  • Module 2: Strategy & Business Models for SME Banking
  • Module 3: Developing a Value Proposition for the SME Market
  • Module 4: Managing the SME Customer Lifecycle
  • Module 5: Product & Service Strategies for SME Banking
  • Module 6: Sales & Delivery Channel Management
  • Module 7: Credit Risk Management for SME Lending
  • Module 8: Information Technology (IT) and Management Information Systems (MIS) Optimization
  • Module 9: Human Resources (HR)

Price: 2500 EGP

Enroll Now

يعمل هذا البرنامج على تأهيل المصرفيين للتعرف على الأسباب الرئيسية للمخاطرة في معاملات المشروعات الصغيرة والمتوسطة المصرفية، وكذلك الأدوات والعمليات والتنظيمات اللازمة لإدارة هذه المخاطر. يقوم البرنامج أيضا بتعريف المتدربين على عناصر النجاح وأفضل الممارسات الدولية اللازمة لفاعلية إدارة مخاطر التعاملات المصرفية للمشروعات الصغيرة والمتوسطة.

أهداف البرنامج

  • تعريف الاتجاهات العالمية في إدارة المخاطر وضوابطها.
  • شرح مخاطر المعاملات المصرفية للمشروعات الصغيرة والمتوسطة.
  • تطبيق أدوات إدارة مخاطر المعاملات المصرفية للمشروعات الصغيرة والمتوسطة.
  • شرح عملية إدارة مخاطر المعاملات المصرفية للمشروعات الصغيرة والمتوسطة.

إلى من يوجه البرنامج

المصرفيون ممن لديهم مسئوليات مصرفية تجاه المشروعات الصغيرة والمتوسطة متضمنا هؤلاء المتعاملين مباشرة مع العملاء من المشروعات الصغيرة والمتوسطة وآخرين ممن يعملون بفرق إدارة المخاطر وإدارات الائتمان وإدارة الفروع والمراقبة الداخلية.

مدة البرنامج: 12 ساعة

المواعيد: من 30/5 – 4/6/2020 من 7:00 م – 9:00 م

محتويات البرنامج

الجزء الأول: التوجهات الأساسية في إدارة المخاطر

  • مقدمة ونظرة عامة
  • ثقافة الائتمان
  • التوجهات العالمية في إدارة المخاطر
  • مدى نمو المخاطر التقليدية
  • الأدوات المتاحة للمخاطر المصرفية
  • الإجراءات الحاكمة وآثارها

الجزء الثاني: إدارة المخاطر المصرفية للمشروعات الصغيرة والمتوسطة – اوجه الاختلاف

  • الخصائص المختلفة لمعاملات المشروعات الصغيرة والمتوسطة المصرفية
  • أثر مخاطر محددة على معاملات المشروعات الصغيرة والمتوسطة المصرفية
  • حزمة الأدوات اللازمة لإدارة المخاطر في المعاملات المصرفية للمشروعات الصغيرة والمتوسطة

الجزء الثالث: إدارة المخاطر المصرفية للمشروعات الصغيرة والمتوسطة – الأدوات

  • الكتيبات الإرشادية
  • النصائح
  • التقييم الائتماني
  • أنظمة التحذير المبكر
  • الموارد البشرية والتدريب
  • التفتيش
  • الاختبار تحت ضغط
  • حزمة إعادة عملية التفاوض (للمحافظ المالية)
  • التخطيط الاستراتيجي للمشروعات الصغيرة والمتوسطة
  • نماذج تسعير المخاطر
  • هيكل الالتزام والمسئوليات
  • إدارة التغيير

الجزء الرابع: إدارة المخاطر المصرفية للمشروعات الصغيرة والمتوسطة – النجاح

  • تطبيق
  • الممارسة الجيدة – كيف نجحت أكبر البنوك المتعاملة مع المشروعات الصغيرة والمتوسطة
  • التحدي – كيف يمكنك الوصول للنجاح

سعر البرنامج: 1855 جنية

سجل الان

وصف البرنامج:

هذا البرنامج سوف يشرح أهمية الدخول (زيادة التطوير) في القطاع المصرفي للمشروعات الصغيرة والمتوسطة للبنوك في مصر، بالإضافة إلى تعلم التقنيات الرئيسية (أفضل الممارسات الدولية) وعوامل النجاح التي تحقق أرباح في القطاع المصرفي للمشروعات الصغيرة والمتوسطة. وأخيرا رسم خطة تنفيذية متضمنة تقنيات إدارة التغيير للمضي قدما في القطاع المصرفي للمشروعات الصغيرة والمتوسطة.

أهداف البرنامج:

  • شرح الأسباب الخمسة الرئيسية لأهمية تضمين البنوك للخدمات المصرفية المتنوعة للمشروعات الصغيرة والمتوسطة باستخدام أدوات تحليل السوق.
  • وصف التقنيات الرئيسية وعوامل النجاح اللازمة لنجاح الخدمات المصرفية للمشروعات الصغيرة والمتوسطة من خلال أفضل الممارسات الدولية باستخدام أدوات الخدمات المصرفية لتلك المشروعات.
  • تطبيق مختلف الأدوات اللازمة لبدء الخدمات المصرفية للمشروعات الصغيرة والمتوسطة في البنوك المصرية باستخدام أدوات تنفيذ تلك المشروعات.

إلى من يوجه البرنامج:

يوجه هذا البرنامج إلى المصرفيين العاملين في المشروعات الصغيرة والمتوسطة، البيع بالتجزئة، البيع للشركات وإدارات الائتمان ممن يُسند إليهم -أو سيُسند إليهم -مهام ومسئوليات تتعلق بالمشروعات الصغيرة والمتوسطة.

محتويات البرنامج:

الجزء الأول: أداة تحليل سوق المشروعات الصغيرة والمتوسطة (أسباب الدخول في/تطوير مجال الخدمات البنكية للمشروعات الصغيرة والمتوسطة)

  • ربحية الخدمات البنكية للمشروعات الصغيرة والمتوسطة
  • حجم ونمو وشرائح/قطاعات سوق المشروعات الصغيرة والمتوسطة
  • المنافسة
  • اعتبارات التوقيت
  • المخاطر والصعوبات

الجزء الثاني: أداة الخدمات البنكية للمشروعات الصغيرة والمتوسطة (وسائل تحقيق النجاح في مجال الخدمات البنكية للمشروعات الصغيرة والمتوسطة)

  • نظم العمل والأطر المنطقية
  • التسويق للمشروعات الصغيرة والمتوسطة (العلامة التجارية ودراسة السوق)
  • تطوير منتجات المشروعات الصغيرة والمتوسطة
  • أنواع الفروع وقنوات التوزيع
  • إدارة العلاقات مع العملاء (CRM)
  • تكنولوجيا المعلومات IT للمشروعات الصغيرة والمتوسطة
  • التحليل الاستراتيجي للمشروعات الصغيرة والمتوسطة
  • مصفوفة ترويج منتجات المشروعات الصغيرة والمتوسطة
  • تنظيم الخدمات البنكية للمشروعات الصغيرة والمتوسطة
  • هيكل العاملين في مجال الخدمات البنكية للمشروعات الصغيرة والمتوسطة
  • تقييم الجدارة الائتمانية
  • إدارة المخاطر
  • ربحية المنتجات والعملاء
  • تحفيز العاملين في مجال إقراض المشروعات الصغيرة والمتوسطة
  • استعراض نماذج لتطبيق أفضل الممارسات الدولية

الجزء الثالث: أدوات تطبيق الخدمات البنكية للمشروعات الصغيرة والمتوسطة

  • نقطة البداية: تخفيض أو زيادة حجم التوسع في المشروعات الصغيرة والمتوسطة
  • الاتصالات الداخلية الفعالة
  • ثقافة التشغيل
  • إدارة التغيير
  • إدارة التنفيذ والأطراف المعنية

سعر البرنامج: 1500 جنية

مدة البرنامج  10 ساعة

المواعيد من 7:00 م – 9:00 م

عدد الايام: 5

من 13– 17/6/2020

سجل الان

وصف البرنامج:

تم تصميم هذا البرنامج لتناول احتياجات السوق نظرا لحداثة إنشاء قطاعات المشروعات الصغيرة والمتوسطة بالبنوك مما يتطلب تدريب العاملين بهذا القطاع.

أهداف البرنامج:

  • شرح ماهية المشروعات الصغيرة والمتوسطة وأهمية إدارة علاقات العملاء.
  • وضع أسس وتطبيق أدوات التخطيط والتسويق الاستراتيجي لإدارة علاقات عملاء المشروعات الصغيرة والمتوسطة.
  • تحديد الإطار العام لإدارة علاقات عملاء المشروعات الصغيرة والمتوسطة بهدف الاستمرارية وتعظيم رضاء وولاء العملاء.

إلى من يوجه البرنامج:

يوجه هذا البرنامج إلى المصرفيين المسؤولين عن المشروعات الصغيرة والمتوسطة في البنوك إلى جانب إدارات التسويق، مسئولي الائتمان، إدارة المخاطر والقائمين على وضع خطط واستراتيجيات تمويل المشروعات الصغيرة والمتوسطة

محتويات البرنامج:

الجزء الأول: مبادئ وأساسيات إدارة علاقات العملاء للمشروعات الصغيرة والمتوسطة

  • الأهداف العامة للبنوك والتركيز على أهمية العملاء
  • الإطار العام الذي يحكم علاقة العميل بالبنك
  • إدارة علاقات العملاء كخط أمامي يحقق كافة أهداف البنك الاستراتيجية والتكتيكية
  • نشأة شريحة المشروعات الصغيرة والمتوسطة عالميا ومحليا.
  • خصائص شريحة المشروعات الصغيرة والمتوسطة وأهميتها للاقتصاد وللبنوك

الجزء الثاني: البنية التحتية والتخطيط الاستراتيجي

  • مفهوم وأدوات الخطة الاستراتيجية
  • تقسيم السوق إلى شرائح
  • المزيج التسويقي لكل شريحة
  • احتياجات المشروع واحتياجات صاحب المشروع
  • الهيكل الإداري وتحديد الأدوار
  • التكامل والتنسيق بين المركز الرئيسي وفرع العميل والفروع الأخرى ومركز الاتصالات والإدارات المساعدة وتكنولوجيا المعلومات

الجزء الثالث: الحزمة المتكاملة لإدارة علاقات العملاء

  • “اعرف عميلك” KYC ” من الناحية التجارية
  • الصفات الأساسية والمتميزة لمدير العلاقة
  • أسس وإطار إدارة العلاقات مع المشروعات الصغيرة والمتوسطة
  • مراحل تطوير العلاقات مع المشروعات الصغيرة والمتوسطة
  • كيفية تحديد حجم المحفظة لكل مدير لعلاقة العملاء
  • جودة الخدمة كجزء من المنتج
  • كيفية وضع المستهدفات
  • خطوط الإنتاج لتعظيم الإنتاجية وتحقيق المستهدفات
  • مصادر العملاء الجدد
  • كيفية تقسيم المحفظة لإدارة الوقت وتحسين الكفاءة والفاعلية
  • الحملات التسويقية
  • البيع الرأسي والبيع العرضي
  • حساب الربحية على المستويات المختلفة
  • استمرار وتعظيم رضاء وولاء العملاء

سعر البرنامج: 1500 جنيه

مدة البرنامج 10 ساعة

المواعيد من 7:00 م – 9:00 م

عدد الايام: 5

من 20 –24/6/2020

سجل الان

Information Technology

Prepare for the unexpected with our Introduction to ISO 22301 Business Continuity Management course.  Help protect your organization with a basic understanding of business continuity management aligned with ISO 22301 to provides an international best practice framework for identifying potential threats, evaluating their impact and developing capability to minimize the impact of disruption. You will learn about the key concepts of business continuity, understand the benefits of a business continuity management system and become familiar with the requirements of ISO 22301.

Objectives

By the end of this program you will be able to:

  • Understand the Concept of Business Continuity Management
  • Understand how to introduce Business Continuity to your organization
  • Understand ISO 22301 lifecycle
  • Understand how to identify the critical business functions
  • Identify the requirements of ISO 22301

Who is the course for?

This course is aimed for those who want to introduce ISO 22301 into their organization and are interested in business continuity, risk, quality, IT, environmental, and health and safety. In addition to consultants and auditors who are new to ISO 22301-business continuity.

Duration: 12 Hours

Date & Time

  • Sunday 7 June 2020, from 10:00 AM – 2:00 PM
  • Monday 8 June 2020, from 10:00 AM – 2:00 PM
  • Tuesday 9 June 2020, from 10:00 AM – 2:00 PM

Content

  • Business Continuity Management
  • What is Business Continuity Management (BCM)?
  • Evolution of BCM
  • What is a Disaster / Types of Disaster
  • Features Of any Disaster
  • How Disaster Impacts the Organization
  • Hidden Cost of Any Disaster
  • Incident Evolution
  • Incident Investigation
  • ISO 22301
  • Difference between Business Continuity /Disaster Recovery/Crisis Management/Risk Management
  • Benefits of Business Continuity Management
  • Business Continuity Management Lifecycle
  • BCM Policy
  • Understand How Risk can be calculated
  • Business Impact Analysis (BIA)
  • Business Impact Analysis (BIA) and How To identify Critical Business Functions
  • BIA Benefits / Objectives
  • BCM Team Roles and Responsibly
  • Development of a Recovery Strategies
  • Business Strategies / Technology
  • Business Continuity Plan Component  Embedding BCM Culture into organization
  • Many case studies and simulations will be conducted

Price: EGP 5,000

Enroll Now

Crisis Management and Communication course aims to equip participants with the necessary knowledge and skills to develop and implement a good crisis management system.

Objectives

By the end of this program you will be able to:

  • What is Crisis Management?
  • Elements of a Good Crisis Management Plan
  • Understand how to setting up the crisis management Team
  • Understand the Management role before – during & post crisis
  • Build an effective escalation process
  • Dealing with Media during crisis

Who is the course for?

This course is aimed for all staff who are involved in crisis management planning for their organizations, or personnel who will be put in ‘the front line’ if a crisis occurs.

Duration: 8 Hours

Date & Time

  • Wednesday 10 June 2020, from 10:00 AM – 2:00 PM
  • Thursday 11 June 2020, from 10:00 AM – 2:00 PM

Content

  • What is a Crisis
  • Framework for Crisis Management
  • Crisis Management toolbox (Escalation Table – Trigger Table – Contact Matrix – contact Book)
  • Crisis Management and SWOT analysis
  • Emotional Stages During Crisis
  • Monitoring of events
  • Detection of incidents
  • Assessment and evaluation of incidents
  • Activation of an incident response
  • Escalation of incidents
  • Post Incident review
  • Incidents Documentation
  • What is Emergency
  • Emergency Response plan
  • Evacuation Procedure
  • War room structure
  • Crisis Communication
  • Case Studies and crisis Simulation activity

Price: EGP 3,850

Enroll Now

This course will give you the skills to improve the organization of complicated data and use a Pivot Table to produce meaningful information from a table of information.

Objectives

By the end of this program you will be able to:

  • Understand the data analysis concepts
  • Use MS excel for data analysis
  • Implement what did you learn using pivot table

Who is the course for?

This course is aimed for those who wish to master pivot tables

Duration: 10 Hours

Date & Time

  • Sunday June 7 2020, from 10:00 AM – 12:00 PM
  • Monday June 8 2020, from 10:00 AM – 12:00 PM
  • Tuesday June 9 2020, from 10:00 AM – 12:00 PM
  • Wednesday June 10 2020, from 10:00 AM – 12:00 PM
  • Thursday June 11 2020, from 10:00 AM – 12:00 PM

Content

  • What is a Pivot Table?
    • Find data that can be analyzed by a Pivot Table
    • The use of Excel Tables
    • Find uses and examples of PivotTables
  • Create a PivotTable Report
    • Construct a Pivot Table
    • Add/Remove Pivot Table Fields
    • Reorganize the PivotTable
    • Hide Rows and Columns
    • Work with multiple Data Areas
  • Modify the Pivot Table
    • Modify PivotTable Field Options
    • Drilldown on the Data Area
    • Use the PivotTable Options
    • Refresh Data
    • Use the Show Pages Option
  • Format the Report
    • Format PivotTable Cells
    • Use the AutoFormat
    • Use Layout Options
  • Group and Outline
    • Uses of Group and Outline
    • Show and Hide details
  • Slicers
    • Insert Slicers
    • Use slicers to filter data.
  • Manipulate the Data
    • Sort Items
    • Add/Remove Subtotals
    • Manage Totals
    • Change the Subtotal Function
  • Use Advanced Data Field Options
    • Use different functions in the Data Area
    • Use the “Show Data As” Option
    • Apply numeric formats to the Data Area
  • Multiple Consolidation Ranges
    • Consolidate Data use a PivotTable
    • Work with Consolidated Data
  • Calculated Items and Fields
    • Create Calculated Items
    • Create Calculated Fields
    • Work the Calculated Items and Fields
    • GetPivotData Function
  • Use the GetPivotData Function
    • Construct the function
  • Use PivotCharts
    • Create a PivotChart report
    • Format a PivotChart report
    • Lay out a PivotChart report
    • Work with data in a PivotChart report

Price: EGP 1,590

Enroll Now

In our Project Management workshop, we apply experiential training methodology. Instead of presenting a case study and theoretical knowledge, the attendees will form teams of five members each, elect their team leader, and select a project to start applying all knowledge presented during each session. Sessions are designed as 60/40 ratio, where 60% will be knowledge transfer, and 40% teams’ activities to develop a Project Management Plan for the selected projects. During the teams’ activities, the trainer will act as coach or consultant and share best practice with the teams. On the last day, each team will present the Project Management Plan developed throughout the workshop. Materials are based on the A Guide to the Project Management Body of Knowledge, (PMBOK® Guide) – Sixth Edition, Project Management Institute Inc., 2017.

Objectives

By the end of this program you will be able to:

  • Become familiar with PMBOK® Guide terms, definitions, and processes
  • Prepare for PMP exam
  • Apply experiential training methodology

Who is the course for?

This course is aimed for Project Managers or Project Coordinators and anyone interested in the field of project management

Duration: 36 Hours

Date & Time

  • Wednesday June 3 2020, from 6:00 PM – 9:00 PM
  • Sunday June 7 2020, from 6:00 PM – 9:00 PM
  • Monday June 8 2020, from 6:00 PM – 9:00 PM
  • Wednesday June 10 2020, from 6:00 PM – 9:00 PM
  • Sunday June 14 2020, from 6:00 PM – 9:00 PM
  • Monday June 15 2020, from 6:00 PM – 9:00 PM
  • Wednesday June 17 2020, from 6:00 PM – 9:00 PM
  • Sunday June 21 2020, from 6:00 PM – 9:00 PM
  • Monday June 22 2020, from 6:00 PM – 9:00 PM
  • Wednesday June 24 2020, from 6:00 PM – 9:00 PM
  • Sunday June 28, from 6:00 PM – 9:00 PM
  • Monday June 29 2020, from 6:00 PM – 9:00 PM

Content

Project Management Foundation

Project Management framework – Introduction to the PMBOK® guide

  • Fundamental Elements
  • Project Management Body of Knowledge
  • Characteristics of the Project Life Cycle
  • Project Phase
  • The Environment in Which Projects Operate

Project Initiation

  • Develop Project Charter
  • Identify Stakeholders
  • Perform Integrated Change Control

Project Planning I:

  • Develop Project Management Plan
  • Collect Requirements
  • Define Scope
  • Create Work Breakdown Structure (WBS)

Project Planning II:

  • Define Activities
  • Sequence Activities
  • Estimate Activity Resources
  • Estimate Activity Durations
  • Develop Schedule

Project Planning III:

  • Plan Resource Management
  • Acquire Resources
  • Plan Procurement Management
  • Conduct Procurements

Project Planning IV:

  • Estimate Costs
  • Determine Budget

Project Planning V:

  • Identify Risks
  • Perform Qualitative Risk Analysis
  • Perform Quantitative Risk Analysis
  • Plan Risk Responses
  • Implement Risk Responses

Project Planning VI:

  • Plan Communications Management
  • Review Integrated Project Management Plan

Project Monitor and Control:

  • Control Costs
  • Control Schedule
  • Validate Scope
  • Control Scope
  • Monitor and Control Project Work
  • Monitor Risks

Project Closure

  • Close Project or Phasex

Teams presentations

Price: EGP 4,345

Enroll Now

TOP